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← WO Overview

WO-01338890 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Gulf Coast Medical Center — 449 West 23rd Street, Panama City FL, 32405

Jan 21, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (232 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 27, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 21, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Assigned ▶ Running 0 0
Jan 21 → Jan 27 Scheduled ▶ Running 4 4
Jan 27 → Jan 27 Completed ▶ Running 0 4
Jan 27 → Jan 27 Closed ▶ Running 0 4
Jan 27 → Jan 27 Incomplete ▶ Running 0 4
Dispatch 0.2d
Coordinators 4.1d
Field Work 18.0d
Incomplete 0.0d (excluded)
Billing 2.7d
✓ SLA Met
Dispatch
0.2 days
Coordinators
4.1 days
Over SLA
Field Work
18.0 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
2.7 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
26.9 days Total Age
⏱️
18.0d in Completed Longest Stage
🔄
11 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00560801
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
High
Origin
Email
Reason
New Case
Contact
Joseph Dayao
Owner
Erin Martin
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338890 (current) Invoiced
FCO • Fady Messak
Created: Jan 21, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 18.0 days stuck in "Completed"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
4.1d / 2.0d SLA
Completed
18.0d / 1.0d SLA
Incomplete
0.0d
Closed
6.0d / 1.0d SLA
07e-Partial Project
4.9d
WO Correction Needed
1.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Jan 21, 9:08 AM
Case Number: 00560801
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 21, 9:15 AM
Work Order: WO-01338890
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 21, 10:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 32m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏳ 4.0 business days
💵
▶
2 4x Expenses Added Jan 26, 8:00 PM
4x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
4 5x Expenses Added Jan 26, 8:07 PM
5x Expenses Added → Status: Completed → Status: Closed → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 5d 9h
🏁
Status: Closed by Fady Messak
From: Completed, Closed
To: Closed, Incomplete
Duration in Previous: 1m, 0m
✔️
Status: Completed by Fady Messak
From: Incomplete
To: Completed
Duration in Previous: 0m
💵
▶
2 3x Expenses Added Jan 26, 8:14 PM
3x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 2
🚨 18.5 business days
🏁
Status: Closed by Fady Messak Feb 21, 5:36 PM
From: Completed
To: Closed
Duration in Previous: 25d 21h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 25, 11:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 26, 2:44 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 3h
✔️
Status: Completed by Fady Messak Feb 27, 1:53 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 11h 9m, 0m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 9:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 7h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Completed
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00560801
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jan 21, 8:00 AM
Created
Jan 21, 9:15 AM
Invoice #
N/A

Work Details (17)

Name Type Status Qty Amount Date
WL-03079421 Expenses Open 1 $0.00 Jan 26, 8:00 PM
WL-03079422 Expenses Open 1 $0.00 Jan 26, 8:00 PM
WL-03079423 Expenses Open 1 $0.00 Jan 26, 8:00 PM
WL-03079424 Expenses Open 1 $0.00 Jan 26, 8:00 PM
WL-03079426 Expenses Open 1 $0.00 Jan 26, 8:02 PM
WL-03079427 Expenses Open 1 $0.00 Jan 26, 8:02 PM
WL-03079444 Expenses Open 1 $0.00 Jan 26, 8:07 PM
WL-03079445 Expenses Open 1 $0.00 Jan 26, 8:07 PM
WL-03079446 Expenses Open 1 $0.00 Jan 26, 8:07 PM
WL-03079447 Expenses Open 1 $0.00 Jan 26, 8:07 PM
WL-03079448 Expenses Open 1 $0.00 Jan 26, 8:07 PM
WL-03079451 Expenses Open 1 $0.00 Jan 26, 8:14 PM
WL-03079452 Expenses Open 1 $0.00 Jan 26, 8:14 PM
WL-03079453 Expenses Open 1 $0.00 Jan 26, 8:14 PM
WL-03079454 Labor Open 4 $1,425.00 Jan 26, 8:17 PM
WL-03079455 Labor Open 2 $1,550.00 Jan 26, 8:17 PM
WL-03119271 Labor Open 0.016666666666667 $380.00 Feb 25, 11:23 AM

Details