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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338908 ↗ ServiceMax

SIX FLAGS ST. LOUIS • Preventive Maintenance • PSM

📍 Six Flags St. Louis — 4900 Six Flags Road, Eureka MO, 63025

Jan 21, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 20 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jan 21 → Feb 2, 2026
8 business days (counted)
Running total: 8 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 17, 2026
10 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 21, 2026 Invoiced: Feb 19, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Feb 2 Assigned ▶ Running 8 8
Feb 2 → Feb 17 Scheduled ▶ Running 10 18
Feb 17 → Feb 17 Entered ▶ Running 0 18
Feb 17 → Feb 17 Assigned ▶ Running 0 18
Feb 17 → Feb 19 Scheduled ▶ Running 2 20
Dispatch 0.0d
Coordinators 23.1d
Field Work 0.5d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.1 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Jan 21, 2026 Due: Feb 20, 2026 Completed: Feb 19, 2026 (1 days early)
📅
20.8 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
19.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560454
FW: Annual Stretcher/Stairchair PM's. Waiting for location to be created in EBT.
Closed
Annual Equipment PM Q-00032121 Annual maintenance needed 6 manual stretchers, 2 stair chairs *1 of these SN's have been removed from service, unsure which. The technician will need to confirm SN's while onsite. Model 93P L-742516 Model 93P L-742515 Model 59-T PowerTraxx 07-074221 Model 35-X (Series) 08-070886 Model 35-X (Series) 08-070885 Model 35-X (Series) 06-032862 Model 107 (Series) L-385230 6082 MX-Pro R3 080539219 https://www.ebiotrack.com/inspection.php?iid=32589
Priority
Standard
Origin
Email
Reason
New Case
Contact
Devin Dace
Owner
Kimberly Hardison
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338908 (current) Invoiced
Preventive Maintenance • Kevin Cox
Created: Jan 21, 2026 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 19.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
8.9d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17 KKelch called Devin to reschedule for 2/19 between 9 and 11 am. Customer confirmed. 

2/2 KKelch Devin called me back to schedule for 2/18 between 9 and 11 am. Customer confirmed. 

2/2 KKelch called Devin to schedule for 2/17 between 9 and 11 am. Left VM. 

🔧 Work Performed
Stryker Medical - 6082 MX-Pro R3 Serial #: 080539219 - Asset ID: 13277323 Ferno Washington Inc - Model 107 (Series) Serial #: L-385230 - Asset ID: 13277329 Ferno Washington Inc - Model 93P Serial #: L-742515 - Asset ID: 13277326 Ferno Washington Inc - Model 93P Serial #: L-742516 - Asset ID: 13277327 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 06-032862 - Asset ID: 13277325 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 08-070885 - Asset ID: 13277324 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 08-070886 - Asset ID: 13277328 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 07-047221 - Asset ID: 13277322
🔍 Technician Findings
no issues found
⚠️ Problem Description
Annual Equipment PM Q-00032121 Annual maintenance needed 6 manual stretchers, 2 stair chairs *1 of these SN's have been removed from service, unsure which. The technician will need to confirm SN's while onsite. Model 93P L-742516 Model 93P L-742515 Model 59-T PowerTraxx 07-074221 Model 35-X (Series) 08-070886 Model 35-X (Series) 08-070885 Model 35-X (Series) 06-032862 Model 107 (Series) L-385230 6082 MX-Pro R3 080539219 https://www.ebiotrack.com/inspection.php?iid=32589

Timeline

📞
Case Linked Jan 20, 11:14 AM
Case Number: 00560454
Subject: FW: Annual Stretcher/Stairchair PM's. Waiting for location to be created in EBT.
Status: Closed
📋
▶
2 Work Order Created Jan 21, 10:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 21, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 10:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-18T15:00:00.000+0000
🚨 11.0 business days
🆕
▶
3 Status: Entered Feb 17, 9:21 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Kevin Cox
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-18T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 17, 10:29 AM
Scheduled For: 2026-02-19T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Kevin Cox Feb 19, 2:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 5h
⏱️
▶
2 11x Labor Added Feb 19, 6:22 PM
11x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 3h 47m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Feb 23, 11:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
Status: Invoice Pending by Diane Patton Feb 23, 12:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
💰
Status: Invoiced by Diane Patton Feb 23, 12:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 114.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-254664

Bottlenecks

Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00560454
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Kevin Cox
Scheduled
Feb 19, 10:00 AM
Created
Jan 21, 10:03 AM
Invoice #
SM-254664

Work Details (11)

Name Type Status Qty Amount Date
WL-03112739 Labor Open 0.33333333333333 $82.00 Feb 19, 6:22 PM
WL-03112740 Labor Open 0.58333333333333 $164.00 Feb 19, 6:22 PM
WL-03112741 Labor Open 0.58333333333333 $164.00 Feb 19, 6:22 PM
WL-03112742 Labor Open 0.58333333333333 $164.00 Feb 19, 6:22 PM
WL-03112743 Labor Open 0.58333333333333 $164.00 Feb 19, 6:22 PM
WL-03112744 Labor Open 0.58333333333333 $164.00 Feb 19, 6:22 PM
WL-03112745 Labor Open 0.25 $82.00 Feb 19, 6:22 PM
WL-03112746 Labor Open 0.75 $97.50 Feb 19, 6:22 PM
WL-03112747 Travel Open 13 $18.98 Feb 19, 6:22 PM
WL-03112748 Labor Open 0.5 $65.00 Feb 19, 6:22 PM
WL-03112749 Travel Open 13 $0.00 Feb 19, 6:22 PM

Details