Primary Delay18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay34.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/16 KSmith -- Scheduled for 3/12 with Kelly. 9-11am
2/16 KSmith -- Sent email to schedule for 3/12
2/13 KSmith -- Sent email to schedule for 3/12
🔧Work Performed
Inspected 70 items
🔍Technician Findings
Inspection
⚠️Problem Description
Annual Equipment Electrical Safety Test Service
Equipment: 84
https://www.ebiotrack.com/omnicor/inspection.php?iid=10509
📧
Email:RE: AMHERST MEDICAL ASSOCIATES -- EMSAR Inspection -- WO-01338918
Completed Feb 16, 2026
From: bakerk@amherstmedical.com
To: ksmith@emsar.com
Thank you!
From: Kourtney Smith <ksmith@emsar.com>
Sent: 02/16/2026 12:09 PM
To: Kelly Baker <bakerk@amherstmedical.com>
Subject: RE: AMHERST MEDICAL ASSOCIATES -- EMSAR Inspection -- WO-01338918
Great thank you Kelly! I have it on the schedule for March 12th, arrival between 9-11am.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EX
📧
Email:RE: AMHERST MEDICAL ASSOCIATES -- EMSAR Inspection -- WO-01338918
Completed Feb 16, 2026
From: bakerk@amherstmedical.com
To: ksmith@emsar.com
Hi Kourtney,
Thank you for reaching out!
Yes, March 12th would work fine.
Address is correct of 1416 Sweet Home Road. Amherst, NY. We are in suite 5.
Thank you!
Kelly Baker, Clinical Manager/CCOO
Amherst Medical Associates
716-834-4266 x315
From: Kourtney Smith <ksmith@emsar.com>
Sent: 02/16/2026 9:41 AM
To: Kelly Baker <bakerk@amherstmedical.com>
Subject: Re: AMHERST ME
📧
Email: Re: AMHERST MEDICAL ASSOCIATES -- EMSAR Inspection -- WO-01338918
Completed Feb 16, 2026
To: bakerk@amherstmedical.com
CC:
BCC:
Attachment: --none--
Subject: Re: AMHERST MEDICAL ASSOCIATES -- EMSAR Inspection -- WO-01338918
Body:
Hi Kelly,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at AMHERST MEDICAL ASSOCIATES located at 1416 Sweet Home Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person
📧
Email: AMHERST MEDICAL ASSOCIATES -- EMSAR Inspection -- WO-01338918
Completed Feb 13, 2026
To: bakerk@amherstmedical.com
CC:
BCC:
Attachment: --none--
Subject: AMHERST MEDICAL ASSOCIATES -- EMSAR Inspection -- WO-01338918
Body:
Hi Kelly,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at AMHERST MEDICAL ASSOCIATES located at 1416 Sweet Home Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
W
Work Order: WO-01338918
Account: AMHERST MEDICAL ASSOCIATES
Customer Case Number:
Location: AMHERST MEDICAL ASSOCIATES
Address: 1416 Sweet Home Rd, AMHERST, NY 14228
Manufacturer:
Model #:
Serial #:
Contact Name: Kelly Baker
Contact Phone: (716) 834-4266
Contact Email: bakerk@amherstmedical.com
Timeline
📞
Case Linked Jan 21, 7:39 AM
Case Number:00560765
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 21, 10:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨18.0 business days
👷
▶
2
Technician Assigned Feb 13, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:23d 2h
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Feb 16, 12:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-12T13:30:00.000+0000
🚨18.0 business days
🔧
Status: Tech On Site by Erwin ForsterMar 12, 11:01 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23d 21h
✔️
Status: Completed by Erwin ForsterMar 12, 3:33 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 32m
⏱️
▶
2
6x Labor Added Mar 12, 6:56 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From:Completed
To:Closed
Duration in Previous:3h 23m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Mar 16, 5:18 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256664
Bottlenecks
Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Assigned
Duration: 5.7 business hours (threshold: 4.0 business hours)
Exceeded by 1.7 business hours
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)