Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD Base issue.
ADDITIONAL NOTES
Closed from 11:30am – 12:30pm for lunch. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
1/29/26 NSuarez chattered Kimberly if she could add Serial #.
1-21 Mburris called spoke with Tea she needs 1-28 10am she advised site is just really busy
1/21 KHardison - Location not open yet, too early. Sent an email regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
I tested movement for 30 min at different height/back positions, checked sensors, track, shrouds, screw. found that the screw was getting dry, re-lubed. reseated sensors and power connection. Could not replicate issue.
🔍Technician Findings
reported base movement issues
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD Base issue.
ADDITIONAL NOTES
Closed from 11:30am – 12:30pm for lunch. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Work Order: WO-01338919
Account: MIDMARK
Customer Case Number: SR 1523418
Location: OB/GYN Ultrasound of Puget Sound
Address: 1101 Madison St, Ste 580, Seattle,, WA 98104-4305
Manufacturer:
Model #:
Serial #:
Contact Name: Tea King
Contact Phone: 14252702954
Contact Email: tea.king@pediatrix.com
PDF
00560841 SRA
Jan 21, 2026
PDF
SRA - 1523418 - OBGYN of Puget Sound
Jan 28, 2026
Timeline
📞
Case Linked Jan 21, 10:15 AM
Case Number:00560841
Subject:Repair
Status:Closed
📋
Work Order Created Jan 21, 10:33 AM
Work Order:WO-01338919
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Kimberly HardisonJan 21, 10:48 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:14m
👷
▶
2
Status: Assigned Jan 21, 1:33 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:a0h6e00000IIEn6AAH, Tim Holman
🗓️
▶
2
Status: Scheduled Jan 21, 1:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-28T18:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Michael BurrisJan 26, 12:04 PM
Scheduled For:2026-01-28T17:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Tim HolmanJan 28, 11:43 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 22h
✔️
Status: Completed by Tim HolmanJan 28, 1:47 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 3m
⏱️
2x Labor Added Jan 28, 2:14 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 35
⏱️
Labor Added Jan 28, 4:43 PM
Type:Labor
Status:Open
Qty:2
🏁
Status: Closed by Tim HolmanJan 28, 7:08 PM
From:Completed
To:Closed
Duration in Previous:5h 20m
💵
Status: Billing Review by Nancy SuarezJan 29, 4:17 PM
From:Closed
To:Billing Review
Duration in Previous:21h 9m
🚨21.0 business days
📄
▶
3
Status: Ready to Bill Feb 27, 3:17 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255221
Bottlenecks
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Billing Review
Duration: 20.3 business days (threshold: 2.0 business days)