Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338924 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Preventive Maintenance • PSM

📍 FEI Co — 5350 NE Dawson Creek Dr, Hillsboro OR, 97124

Jan 21, 2026 → Mar 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 24 biz days
Paused: 17 biz days
🕐 Clock stopped: Tech Off Site (Mar 22, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Jan 21 → Feb 13, 2026
17 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 26, 2026
7 business days (counted)
Running total: 8 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 17, 2026
13 business days (counted)
Running total: 21 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 22, 2026
3 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 21, 2026 Tech Off Site: Mar 22, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Feb 13 Awaiting Parts ⏸ Paused 17 —
Feb 13 → Feb 17 Ready for Scheduling ▶ Running 1 1
Feb 17 → Feb 26 Assigned ▶ Running 7 8
Feb 26 → Mar 17 Scheduled ▶ Running 13 21
Mar 17 → Mar 22 Tech On Site ▶ Running 3 24
Dispatch 0.0d
Material Management 18.0d
Coordinators 22.5d
Field Work 4.0d
Billing 12.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
18.0 days
Over SLA
Coordinators
22.5 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
12.8 days
Over SLA
Created: Jan 21, 2026 Due: Mar 13, 2026 Completed: Mar 22, 2026 (8 days late)
📅
42.0 days Total Age
⏱️
18.0d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
46.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00560824
6007704686
Closed
Note 01/21/2026 09:10:09 WIGEORGE entitled field pm
Priority
High
Origin
Phone
Reason
New Case
Contact
Ian MacLeod
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338924 (current) Invoiced
Preventive Maintenance • Kwame Cobb
Created: Jan 21, 2026 • Closed: Mar 22, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 18.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 46.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
18.0d / 3.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
13.2d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
0.8d / 2.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
5.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/18/26 lcoonrod

X3815-67000 added to SO.

shipped on waybill 889720203263

Delivered Wednesday, 3/18/26 at 9:43 AM Signed for by: I.Toro



3-4 Mburris tech is needed on a big job in Sac/

3-4 Mburris The Sac and Hillsboro, OR POC got mixed up so Hillsboro, OR is getting pushed out a week to accommodate with Sac sites urgency

2-26 Mburris called spoke with Ian MacLeod. Advised that an email came over with wrong wo's for his site He set appts for 3-10 at 7am for Hillsboro, Or 3 wo's from email show Sac, CA  / also informed he that site has 5 WO's POC said all parts were sent over next day and that he also has extra parts on site for tech to use.


2/13/26 lcoonrod email sent to confirm receipt of parts.


2/6/26 lcoonrod email sent to confirm receipt of parts.


1/26/26 lcoonrod email sent to confirm receipt of parts.

way bill 888109550980 Delivered Thursday, 1/22/26 at 9:59 AM Signed for by: I.Toro

way bill 888110073396 Delivered Thursday, 1/22/26 at 9:59 AM Signed for by: I.Toro

way bill 888107446971 Delivered Thursday, 1/22/26 at 9:59 AM Signed for by: I.Toro


1/21/26 lcoonrod parts have not shipped yet

670029096 CLEANING KIT FOR VACUUM + SPEC TUBE

VSFLDHIS HOT ION SOURCE KIT

VSFLDCL VS SERIES CALIBRATED LEAK REPLACEMENT

VSFLDOV VS SERIES, VALVE BLOCK O-RING KIT

G8603-60002 3 Way Valve

VSFLDDP Diaphragm Pump Maintenance Kit

X3815-67000 IDP-15 Tip Seal Replacement Kit

VSFLDCL VS SERIES CALIBRATED LEAK REPLACEMENT

🔧 Work Performed
Completed Service Tasks: Inspection and Cleaning Performed a comprehensive inspection and cleaning of: Spectrometer Valve block Manifold Component Replacement: Replaced ion source and filaments Replaced o-rings in diaphram pump. Installed new O-rings and seals where required Replaced tip seal in vacuum pump. System Verification: Verified integrity of the vacuum system Performed helium sensitivity check Completed full system calibration Calibrated Leak Maintenance: Replaced the calibrated leak Supplied ISO traceable certificate for the new calibrated leak
🔍 Technician Findings
As found: Unit in workshop.
⚠️ Problem Description
Note 01/21/2026 09:10:09 WIGEORGE entitled field pm
📄 Description
Helium Leak Detector, MD15, Dry Scroll IPD-15
📞 Call Description
VPD Field PM Trade

Timeline

📞
Case Linked Jan 21, 9:45 AM
Case Number: 00560824
Subject: 6007704686
Status: Closed
📋
▶
3 Work Order Created Jan 21, 11:04 AM
Work Order Created → 8x Parts Added → Status: Awaiting Parts
🔩
8x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Feb 13, 3:58 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 23d 4h
⏳ 2.0 business days
👷
▶
2 Status: Assigned Feb 17, 10:44 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Kwame Cobb
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 5:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-10T15:00:00.000+0000
⏳ 4.8 business days
📅
Dispatch Scheduled by Michael Burris Mar 4, 9:43 AM
Scheduled For: 2026-03-17T15:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Kwame Cobb Mar 17, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 16h
⏳ 2.0 business days
⏱️
Labor Added Mar 18, 2:07 PM
Type: Labor
Status: Open
Qty: 3.5
🔩
Parts Added Mar 18, 4:22 PM
Type: Parts
Status: Open
Qty: 1
⏳ 3.0 business days
🚗
▶
2 Status: Tech Off Site Mar 22, 5:51 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Kwame Cobb
From: Tech Off Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Kwame Cobb Mar 22, 6:05 PM
From: Completed
To: Closed
Duration in Previous: 9m
💵
Status: Billing Review by Hannah Shaw Mar 23, 3:44 AM
From: Closed
To: Billing Review
Duration in Previous: 9h 38m
📄
Status: Ready to Bill by MICHAEL MCNAMARA Mar 23, 10:20 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6h 36m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Hannah Shaw Mar 31, 10:03 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 23h
⚠️ 5.0 business days
💰
Status: Invoiced by Hannah Shaw Apr 6, 10:11 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6d 0h
🚨 19.0 business days
🧾
Invoice Created Apr 30, 10:53 PM
Invoice Number: SM-257859

Bottlenecks

Awaiting Parts
Duration: 18.0 business days (threshold: 3.0 business days)
Exceeded by 15.0 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 13.2 business days (threshold: 2.0 business days)
Exceeded by 11.2 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Invoice Pending
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00560824
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Kwame Cobb
Scheduled
Mar 17, 11:00 AM
Created
Jan 21, 11:04 AM
Invoice #
SM-257859

Work Details (10)

Name Type Status Qty Amount Date
WL-03073150 Parts Open 1 $0.00 Jan 21, 11:06 AM
WL-03073151 Parts Open 1 $0.00 Jan 21, 11:06 AM
WL-03073152 Parts Open 1 $0.00 Jan 21, 11:06 AM
WL-03073153 Parts Open 1 $0.00 Jan 21, 11:06 AM
WL-03073154 Parts Open 1 $0.00 Jan 21, 11:06 AM
WL-03073155 Parts Open 1 $0.00 Jan 21, 11:06 AM
WL-03073156 Parts Open 1 $0.00 Jan 21, 11:06 AM
WL-03073157 Parts Open 1 $0.00 Jan 21, 11:06 AM
WL-03149375 Labor Open 3.5 $541.00 Mar 18, 2:07 PM
WL-03149824 Parts Open 1 $0.00 Mar 18, 4:22 PM

Details