Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339040 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cooper Moorestown — 400 W Route 38, Moorestown NJ, 08057-3214

Jan 21, 2026 → Feb 20, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (38d early)
Dispatch 1.5d
Holding 0.2d (excluded)
Coordinators 22.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Holding (excluded from total)
0.2 days
Coordinators
22.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 21, 2026 Due: Mar 30, 2026 Completed: Feb 20, 2026 (38 days early)
📅
22.5 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
23.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560849
URGENT Philips WO Request
Closed
PM - Contract - BG Required PM
Priority
High
Origin
Email
Reason
New Case
Contact
Taylor Colligan
Owner
Erin Martin
Created
Jan 21, 2026
Work Orders from this Case (2)
WO-01339037 Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 21, 2026 • Closed: Feb 20, 2026
WO-01339040 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 21, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Release
0.2d
Scheduled
22.0d / 2.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 Cever received email from taylor.colligan@univrad.com confirming FSE for Feb 20th at 10 a.m. and 12 p.m. for Moorestown location

01/22/2026 Cever sent email to taylor.colligan@univrad.com with date options for 4 devices 2 locations

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound - US124B2247 - IP 105238852
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 21, 10:27 AM
Case Number: 00560849
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 21, 2:55 PM
Work Order: WO-01339040
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Jan 22, 7:20 AM
From: Entered
To: Ready for Release
Duration in Previous: 16h 24m
👷
▶
3 Technician Assigned Jan 22, 8:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 21m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-20T17:00:00.000+0000
🚨 22.0 business days
⏱️
4x Labor Added Feb 20, 11:58 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 66, 4
⏱️
Labor Added Feb 20, 5:43 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Jason Yenser Feb 20, 6:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 29d 9h, 0m
⏳ 3.7 business days
⏱️
Labor Added Feb 25, 10:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 10:14 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00560849
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 20, 12:00 PM
Created
Jan 21, 2:55 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03113752 Labor Open 2.5 $0.00 Feb 20, 11:58 AM
WL-03113753 Labor Open 1.5 $275.00 Feb 20, 11:58 AM
WL-03113754 Travel Open 66 $0.00 Feb 20, 11:58 AM
WL-03113755 Travel Open 4 $0.00 Feb 20, 11:58 AM
WL-03114497 Labor Open 0.25 $0.00 Feb 20, 5:43 PM
WL-03119174 Labor Open 0.016666666666667 $38.00 Feb 25, 10:09 AM

Details