Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339047 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Jefferson Cherry Hill Hospital — 2201 Chapel Ave W, Cherry Hill NJ, 08002

Jan 21, 2026 → Feb 17, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Completed (Feb 17)
✓ SLA Met (41d early)
Dispatch 1.5d
Holding 0.2d (excluded)
Coordinators 19.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Holding (excluded from total)
0.2 days
Coordinators
19.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 21, 2026 Due: Mar 30, 2026 Completed: Feb 17, 2026 (41 days early)
📅
19.5 days Total Age
⏱️
19.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
19.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560850
URGENT Philips WO Request
Closed
EPIQ Elite Diagnostic Ultrasound System Installed Product 91627726 - US122B1128
Priority
High
Origin
Email
Reason
New Case
Contact
Taylor Colligan
Owner
Shelby Robinson
Created
Jan 21, 2026
Work Orders from this Case (2)
WO-01339046 Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 21, 2026 • Closed: Feb 17, 2026
WO-01339047 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 21, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay 19.0 days stuck in "Scheduled"
⏱️
Total Delay 19.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Release
0.2d
Scheduled
19.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Taylor Colligan is NOT affiliated with Jefferson Cherry Hill Hospital. She is with University Radiology at Cooper LLC


01/22/2026 Cever received email from taylor.colligan@univrad.com confirming FSE onsite for Feb 17th at 10 a.m. and 12 p.m. for the cherry hill location 2 devices.

01/22/2026 Cever sent email to taylor.colligan@univrad.com with date options for 4 devices 2 locations

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System Installed Product 91627726 - US122B1128
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 21, 10:28 AM
Case Number: 00560850
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 21, 3:17 PM
Work Order: WO-01339047
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Jan 22, 7:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 16h 2m
👷
▶
3 Status: Assigned Jan 22, 8:37 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Jason Yenser
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-17T17:00:00.000+0000
🚨 19.0 business days
⏱️
3x Labor Added Feb 17, 5:00 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 44
✔️
Status: Completed by Jason Yenser Feb 17, 6:00 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 26d 9h, 0m
⏳ 2.7 business days
⏱️
Labor Added Feb 19, 8:51 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 8:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 34m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00560850
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 17, 12:00 PM
Created
Jan 21, 3:17 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03109067 Labor Open 1.5 $275.00 Feb 17, 5:00 PM
WL-03109068 Labor Open 0.5 $0.00 Feb 17, 5:00 PM
WL-03109069 Travel Open 44 $0.00 Feb 17, 5:00 PM
WL-03111656 Labor Open 0.016666666666667 $38.00 Feb 19, 8:51 AM

Details