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WO-01339050 ↗ ServiceMax

RIVER GROVE FIRE DEPARTMENT • Repair • P7

📍 RIVER GROVE FIRE DEPT — 2601 N THATCHER, River Grove IL, 60171

Jan 21, 2026 → Feb 8, 2026

✅ Completed
P7 7 business days from creation
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 9)
✗ SLA Missed (9d late)
Dispatch 0.5d
Material Management 1.0d
Coordinators 14.1d
✗ SLA Missed
Dispatch
0.5 days
Material Management
1.0 days
Coordinators
14.1 days
Over SLA
Created: Jan 21, 2026 Due: Feb 13, 2026 Completed: Feb 9, 2026 (4 days early)
📅
12.7 days Total Age
⏱️
4.7d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
8.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00556151
RIVER GROVE FIRE DEPT - Inspection Repair
Closed
Q-00031892 Inspection #: 31584 Asset ID: 13320897 Serial #: 2105003501912 Model: Stryker Medical - 6506 PowerPro Notes: Loaded and unloaded cot with fastener in both power and manual mode. Did find an issue: Noticeable physical damage on device Follow-up required.( Found a large chip in the patient right side on the XPS wing by the handle . customer is aware of it and deciding what to do. Parts Needed- Emsar to follow up with quote for needed replacement part. Part needed 1ea 6500-003-034S
Priority
Standard
Origin
Email
Reason
New Case
Contact
William Justiz
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01339050 (current) Invoiced
Repair • Brandon Green
Created: Jan 21, 2026 • Closed: Feb 8, 2026
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 4.7 days stuck in "Scheduled"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.5d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Reschedule
2.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2/2026 CRamen spoke with Bill and he is upset. Dustin called him last week wednesday saying he wasnt going to be able to make it and would have to be re-scheduled. I checked to see if he had the parts as they were delivered and he said no parts were received. Gave him 1Z01E3E70393597587 and said Dan shows to be the one that received them,. Also said when Alan did PMs earlier this month after he left found the backrest piston wasnt holding and wondered what he did to it as it is now out of service and needs repair. Has to call in to dispatch. and 3rdly wants invoice info from last couple PMs and repairs as he hasnt gotten anything. Scheduled for Friday 2/6/2026 with tech arrival between 8-10am. 


1/29/26 LY - unit is in the shop and tech does not access to it at this time.

1/28/2026 CRamen per Dustin: WO-01339050

Hey this needs to be rescheduled.

Talked to Bill. He said the ambulance is out of service and they aren't able to get to the cot.


1/27/2026 CRamen spoke with Bill and scheduled for Wednesday 1/28/2026 with tech arrival between 12-2


1/26/2026 CRamen left a vm for William to return call to schedule for Wednesday 1/29/2026 with tech arrival between 8-10am.


1/23/2026 CRamen left a vm for William to return call to schedule for Wednesday 1/29/2026 with tech arrival between 8-10am.


1/23/2026 CRamen parts deliver today.


1/22/2026 CRamen left a vm for William to return call to schedule for Wednesday 1/29/2026 with tech arrival between 8-10am. Parts to send to facility and DAntolin is assigned. Placeholder set

🔧 Work Performed
repair completed as below adjusted backrest to work properly replaced Pt R wing tested unit unit working as intended and placed back into service
🔍 Technician Findings
backrest adjustment needed Pt R wing plastic broken
⚠️ Problem Description
Q-00031892 Inspection #: 31584 Asset ID: 13320897 Serial #: 2105003501912 Model: Stryker Medical - 6506 PowerPro Notes: Loaded and unloaded cot with fastener in both power and manual mode. Did find an issue: Noticeable physical damage on device Follow-up required.( Found a large chip in the patient right side on the XPS wing by the handle . customer is aware of it and deciding what to do. Parts Needed- Emsar to follow up with quote for needed replacement part. Part needed 1ea 6500-003-034S https://www.ebiotrack.com/workorder.php?wo=71061
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 5, 3:42 PM
Case Number: 00556151
Subject: RIVER GROVE FIRE DEPT - Inspection Repair
Status: Closed
🚨 13.0 business days
📋
▶
2 Work Order Created Jan 21, 3:19 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 21, 7:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4h 8m
📅
Status: Ready for Scheduling by MELISSA BARRETT Jan 22, 9:22 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 13h 53m
👷
▶
2 Technician Assigned Jan 22, 2:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 46m
🔩
2x Parts Added Jan 22, 2:46 PM
Type: Parts, Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Jan 23, 8:57 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 12:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-28T17:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Lawrence Yoder Jan 29, 4:25 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 4h
⏳ 2.9 business days
🗓️
▶
3 Status: Scheduled Feb 2, 3:33 PM
Status: Scheduled → Dispatch Scheduled → Status: Reschedule
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-06T13:00:00.000+0000
🔄
Status: Reschedule by Charles Ramen
From: Scheduled, Reschedule
To: Reschedule, Entered
Duration in Previous: 4m, 0m
👷
▶
3 Status: Assigned Feb 2, 3:38 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-06T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 7x Labor Added Feb 8, 9:13 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 5h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 5:21 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
🧾
Invoice Created Feb 11, 9:23 AM
Invoice Number: SM-253536

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Reschedule
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.6 business hours
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00556151
Closed
📦
Parts Order 00088792
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Feb 6, 8:00 AM
Created
Jan 21, 3:19 PM
Invoice #
SM-253536

Work Details (11)

Name Type Status Qty Amount Date
WL-03075240 Parts Open 1 $2,097.90 Jan 22, 2:46 PM
WL-03075241 Expenses Open 1 $0.00 Jan 22, 2:46 PM
WL-03076338 Expenses Open 1 $0.00 Jan 23, 8:57 AM
WL-03076339 Expenses Open 1 $0.00 Jan 23, 8:57 AM
WL-03097118 Labor Open 0.5 $0.00 Feb 8, 9:13 PM
WL-03097119 Labor Open 1 $0.00 Feb 8, 9:13 PM
WL-03097120 Labor Open 8 $0.00 Feb 8, 9:13 PM
WL-03097121 Travel Open 10 $0.00 Feb 8, 9:13 PM
WL-03097122 Travel Open 420 $0.00 Feb 8, 9:13 PM
WL-03097123 Expenses Open 1 $0.00 Feb 8, 9:13 PM
WL-03097124 Expenses Open 1 $0.00 Feb 8, 9:13 PM

Details