Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339202 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech - Drop Shipment • PC

📍 Conviva Normandy #3695 — 7200 Normandy Blvd, Jacksonville FL, 32205

Jan 22, 2026 → Apr 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✗ SLA Missed (7 biz days late)
Active: 52 biz days
🕐 Clock stopped: Canceled (Apr 7, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: On Hold
Jan 22 → Apr 7, 2026
52 business days (counted)
Running total: 52 of ? biz days used
Created: Jan 22, 2026 Canceled: Apr 7, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Apr 7 On Hold ▶ Running 52 52
Dispatch 0.0d
Holding 53.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
53.0 days
Created: Jan 22, 2026 Due: Mar 27, 2026 Completed: Apr 7, 2026 (10 days late)
📅
53.0 days Total Age
⏱️
53.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560856
follow up to WO-01312952
Closed
follow up to WO-01312952 Inspection #: 31002 Asset ID: 2021055091 Serial #: 010084230710091121089811111 Model: Gendron, Inc. - 990 Notes: Damaged Foot/Hand Control Reviewed service with customer, quote needed NOTE - FOOT PEDAL TO RAISE AND LOWER IS BROKEN
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joanne Hersey
Owner
Virtual Tech
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01339202 (current) Canceled
Virtual Tech - Drop Shipment
Created: Jan 22, 2026
On Track
Canceled • 206 days old
🚨
Primary Delay 53.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
53.0d

💬 Activities, Notes & Communications

🔧 Work Performed
1-22 Sent email to MFG to confirm what part # is needed. S/N and Model is not valid sent tech a email.
⚠️ Problem Description
follow up to WO-01312952 Inspection #: 31002 Asset ID: 2021055091 Serial #: 010084230710091121089811111 Model: Gendron, Inc. - 990 Notes: Damaged Foot/Hand Control Reviewed service with customer, quote needed NOTE - FOOT PEDAL TO RAISE AND LOWER IS BROKEN https://www.ebiotrack.com/workorder.php?wo=71070

Timeline

📞
Case Linked Jan 21, 10:34 AM
Case Number: 00560856
Subject: follow up to WO-01312952
Status: Closed
📋
Work Order Created Jan 22, 8:14 AM
Work Order: WO-01339202
Type: Virtual Tech - Drop Shipment
Priority: PC
⏸️
Status: On Hold by Derek Reynolds Jan 22, 8:21 AM
From: Entered
To: On Hold
Duration in Previous: 7m
🚨 53.0 business days
🚫
Status: Canceled by Wendy Argueta Apr 7, 3:39 PM
From: On Hold
To: Canceled
Duration in Previous: 75d 6h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00560856
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 22, 8:14 AM
Invoice #
N/A

Details