eBiotrack - New Work Order Request - Inspection Repair
Closed
Centerwell - University City
Site: Centerwell - University City
Customer: CenterWell (Humana)
Customer #: 1228
8727 JW Clay Blvd Charlotte, NC 28262
Inspection #: 30489
Asset ID: 6225212
Serial #: 0728564-5701-440560-4
Model: BREWER COMPANY - 5701
Notes: When foot pedal is engaged, unit does not raise or lower. unit receiving power, and fuse has continuity. When foot control is engaged an audible click is heard. Further Troubleshooting required to know what is causing issue. Follow-up required.
2/20 MOwens Called the cell number for Brandon Murray the center administrator. He received the part and the visit is scheduled for 2/24 from 3-5pm.
2/18 MOwens Sent email to Brandon asking to schedule the repair visit for first available opening for the tech on 2/23 with eta between 10-11am.
2/18/26 RBerry- Updated due date based on parts. Removed delay code.
2/12 MOwens Sent a FU email to Brandon Murray asking him to confirm when the part arrives so the return visit can be scheduled.
02/09/2026 JRolston - Per reply from Collette Krueger / Brewer (vendor), regarding part delivery: We are currently projecting shipment from our distribution center on: 10-Feb-2026."
2/2 MOwens Sent FU email to Brandon to move the schedule date to this Thurs. 2/5 because winter snow storm. Arrival between 10/10:30am.
1/23 MOwens Brandon replied back that date will work for him.
1/23 MOwens Sent email to Brandon Murray asking if we can schedule the repair visit for the first available on 2/2 after 1pm.
Brandon Murray is the center POC.
🔧Work Performed
2/24/26- EColon- Arrived onsite, checked in with front desk and received part. Completed replacement of control box. Function test passed. unit fully functional.
2/5/26- EColon- Arrived on-site, checked in with front desk. Unit does not go up or down. Foot control relay clicks, base plate relay clicks but no movement. Checked for loose connections to control box, but all connections are secured. Called Brewer company tech support who said that the control box is malfunctioning. Received part number, PN: 3500300 Relay control box, and reporting findings to customer.
🔍Technician Findings
No movement
⚠️Problem Description
Centerwell - University City
Site: Centerwell - University City
Customer: CenterWell (Humana)
Customer #: 1228
8727 JW Clay Blvd Charlotte, NC 28262
Inspection #: 30489
Asset ID: 6225212
Serial #: 0728564-5701-440560-4
Model: BREWER COMPANY - 5701
Notes: When foot pedal is engaged, unit does not raise or lower. unit receiving power, and fuse has continuity. When foot control is engaged an audible click is heard. Further Troubleshooting required to know what is causing issue. Follow-up required. https://www.ebiotrack.com/workorder.php?wo=71072
📋
Outbound to +17042886620
Completed Feb 20, 2026
Called the cell number for Brandon Murray the center administrator. He received the part and the visit is scheduled for 2/24 from 3-5pm.
📧
Email:Re: Centerwell - University City Charlotte NC Brewer Exam Chair Repair
Completed Feb 18, 2026
From: mowens@emsar.com
To: BMurray7@centerwell.com
Brandon
I see that you received the part from Brewer on 2/13 for the exam chair repair. Can I schedule Eric Colon to go there next Monday 2/23 with eta between 10-11am to complete this repair?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Melissa Owens <mowens@e
📧
Email:Re: Centerwell - University City Charlotte NC Brewer Exam Chair Repair
Completed Feb 12, 2026
From: mowens@emsar.com
To: BMurray7@centerwell.com
Brandon
I see that Brewer shipped out a control box to your location on 2/10. Can you confirm when you receive the part so we can schedule the return visit?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Brandon Murray <BMurray7@centerwell.com>Sent: Monday, Februa
📧
Email:Re: Centerwell - University City Charlotte NC Brewer Exam Chair Repair
Completed Feb 2, 2026
From: mowens@emsar.com
To: BMurray7@centerwell.com
Brandon
Because of the storm, can we reschedule this visit for this Thurs. 2/5 with arrival between 10-10:30am?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259 From: Brandon Murray <BMurray7@centerwell.com>Sent: Friday, January 23, 2026 4:28 PMTo: Melissa Owens <mowens@emsar
📧
Email:Re: Centerwell - University City Charlotte NC Brewer Exam Chair Repair
Completed Jan 26, 2026
From: BMurray7@centerwell.com
To: mowens@emsar.com
HI
Yes that day and time works for us.
Thanks
Brandon MurrayCenter/Clinic Administration8727 JW Clay Blvd. | Charlotte, NC 28262C 704-288-6620 CenterWellPrimaryCare.com
From: Melissa Owens <mowens@emsar.com>Sent: Friday, January 23, 2026 11:06 AMTo: Brandon Murray <bmurray7@centerwell.com>Subject: Re: Centerwell - University City Charlotte NC Brewer Exam Chair Repair Brandon Eric found the foot pedal issue with this exam chai
📧
Email:Re: Centerwell - University City Charlotte NC Brewer Exam Chair Repair
Completed Jan 23, 2026
From: mowens@emsar.com
To: bmurray7@centerwell.com
Brandon
Eric found the foot pedal issue with this exam chair when he was there the other day completing the inspection service. Can we schedule the return visit for Mon. 2/2 after 1pm for Eric to complete the repair on this exam chair?
Thanks
MelissaFrom: Melissa Owens <mowens@emsar.com>Sent: Thursday, January 15, 2026 2:26 PMTo: Brandon Murray <BMurray7@centerwell.com>; Caroline Gillespie <CGillespie4@centerwell.com>Subject: RE:
📅
WO-01339205 - Virtual Tech - Field Repair - Charlotte - Centerwell - University City
Feb 24, 2026 3:00pm – 5:00pm
Work Order: WO-01339205
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - University City
Address: 8727 JW Clay Blvd, Charlotte, NC 28262
Manufacturer:
Model #:
Serial #:
Contact Name: Cassandra Sims
Contact Phone: 7322077127
Contact Email: cassandra.sims@oakstreethealth.
Timeline
📞
Case Linked Jan 21, 1:32 PM
Case Number:00560990
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
📋
▶
2
Work Order Created Jan 22, 8:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 22, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 48m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 26, 9:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-02T19:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Melissa OwensJan 28, 9:19 AM
Scheduled For:2026-02-02T17:30:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 2, 8:54 AM
Scheduled For:2026-02-05T15:00:00.000+0000
⏳4.0 business days
⏱️
3x Labor Added Feb 5, 11:10 AM
Type:Labor, Travel
Status:Open
Qty:2, 1.5, 103
🔧
▶
3
Status: Tech On Site Feb 5, 11:20 AM
Status: Tech On Site → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089782
Status:Closed
📦
Status: Awaiting Parts by Eric Colon
From:Tech Off Site
To:Awaiting Parts
Duration in Previous:0m
⚠️6.0 business days
🔩
▶
2
2x Parts Added Feb 12, 8:56 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 21h
⚠️6.0 business days
📅
▶
2
Dispatch Scheduled Feb 20, 3:53 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Reschedule
To:Scheduled
Duration in Previous:8d 6h
⏳3.0 business days
🚗
Travel Added Feb 24, 11:10 AM
Type:Travel
Status:Open
Qty:112
🚗
Travel Added Feb 24, 2:34 PM
Type:Travel
Status:Open
Qty:103
🔧
▶
2
Status: Tech On Site Feb 24, 4:46 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:2.5
✔️
Status: Completed by Eric ColonFeb 24, 4:52 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5m, 0m
⏳3.9 business days
📄
Status: Ready to Bill by Diane PattonFeb 28, 12:04 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 19h, 0m
🧾
Invoice Created Feb 28, 9:02 PM
Invoice Number:SM-255238
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)