4.9.26 hshaw - GE portal showing active but Vendor not accepted yet;
3.2.26 hshaw - moved WO to BR. GE portal showing still active, tech confirmed it's retired.
🔧Work Performed
After much workflow w contact (Todd Murray 276-266-1630),
Discover device has been retired
🔍Technician Findings
After much workflow w contact (Todd Murray 276-266-1630),
Discover device has been retired
⚠️Problem Description
PM
📄Description
Advantage Series PACU Stretcher
Case #00561146 – PM WOs Needed - Twin & Wythe.xlsx
Status: Closed | Priority: Standard
💬Case Comment
Internal Jan 22, 2026 11:24am
WOs created
💬Case Comment
Internal Jan 22, 2026 11:24am
Info from teams chat w/Brandi:
Line 5, no IP on the system: IP is now active, please proceed
Line 7, no SN/control # is inactive: Please disregard this asset as this was a client error
Line 9, no active IP - Please disregard, as asset is CNL
Standby for due date clarification
Sherry Reich please use the data in the due date column (column I)
Timeline
📞
Case Linked Jan 21, 5:45 PM
Case Number:00561146
Subject:PM WOs Needed - Twin & Wythe.xlsx
Status:Closed
📋
▶
2
Work Order Created Jan 22, 9:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨16.0 business days
👷
▶
2
Status: Assigned Feb 12, 10:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician:Christopher Carroll
⚠️5.0 business days
⏱️
▶
2
Labor Added Feb 18, 11:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:6d 12h, 0m
⚠️8.0 business days
📄
Status: Ready to Bill by Hannah ShawMar 2, 8:13 AM
From:Closed
To:Ready to Bill
Duration in Previous:11d 8h
💵
Status: Billing Review by Hannah ShawMar 2, 8:20 AM
From:Ready to Bill
To:Billing Review
Duration in Previous:7m
🚨29.0 business days
📄
▶
2
Status: Ready to Bill Apr 9, 3:23 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From:Ready to Bill
To:Billing Review
Duration in Previous:4m
🚨10.0 business days
📄
Status: Ready to Bill by Jennifer JohnsonApr 22, 12:09 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:12d 20h
📨
▶
3
Status: Invoice Pending Apr 22, 5:26 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-259888
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Billing Review
Duration: 9.6 business days (threshold: 2.0 business days)