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WO-01339222 ↗ ServiceMax

US Digestive Health-Hillmont GI-Colmar Division • Inspection • PSM

📍 US Digestive Health-Hillmont GI-Colmar Division — 2618 N Broad Street, Colmar PA, 19031

Jan 22, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 2, 2026
5 business days (counted)
Running total: 7 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 22, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 26 Ready for Scheduling ▶ Running 2 2
Jan 26 → Feb 2 Assigned ▶ Running 5 7
Feb 2 → Feb 20 Scheduled ▶ Running 13 20
Feb 20 → Feb 20 Tech On Site ▶ Running 0 20
Dispatch 0.0d
Coordinators 22.1d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.1 days
Over SLA
Field Work
0.7 days
Created: Jan 22, 2026 Due: Feb 23, 2026 Completed: Feb 20, 2026 (3 days early)
📅
21.0 days Total Age
⏱️
13.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
20.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561204
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32603
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Feenstra
Owner
Jessica Sells
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339222 (current) Invoiced
Inspection • Philip Krogstad
Created: Jan 22, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 13.8 days stuck in "Scheduled"
⏱️
Total Delay 20.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.3d / 0.5d SLA
Scheduled
13.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 MOwens Lisa replied back and the visit is scheduled for 2/20 from 9am-1pm

1/29 MOwens Called to speak to Lisa Feenstra. Left a vm for her to call back. Sent email also.

🔧 Work Performed
Completed initial equipment inspection (42 pcs). Worked with staff to find all equipment.
🔍 Technician Findings
Check in with front desk. Wait for manager. Do walk through with manager. Perform initial equipment inspection.
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32603

Timeline

📞
Case Linked Jan 22, 12:00 AM
Case Number: 00561204
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 26, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 7h
⚠️ 5.9 business days
👷
▶
3 Technician Assigned Feb 2, 12:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-20T14:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 6d 19h
🚨 13.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 19, 4:03 PM
Scheduled For: 2026-02-20T18:00:00.000+0000
🔧
Status: Tech On Site by Philip Krogstad Feb 20, 12:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 23h
⏱️
3x Labor Added Feb 20, 3:53 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 3.5, 35
✔️
Status: Completed by Philip Krogstad Feb 20, 4:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 28m
⏱️
2x Labor Added Feb 20, 5:38 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 65
🏁
Status: Closed by Philip Krogstad Feb 20, 6:04 PM
From: Completed
To: Closed
Duration in Previous: 2h 4m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Feb 25, 10:50 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254860

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00561204
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Philip Krogstad
Scheduled
Feb 20, 1:00 PM
Created
Jan 22, 9:22 AM
Invoice #
SM-254860

Work Details (5)

Name Type Status Qty Amount Date
WL-03114283 Labor Open 1.25 $0.00 Feb 20, 3:53 PM
WL-03114284 Labor Open 3.5 $2,295.00 Feb 20, 3:53 PM
WL-03114285 Travel Open 35 - Feb 20, 3:53 PM
WL-03114495 Labor Open 1.75 $0.00 Feb 20, 5:38 PM
WL-03114496 Travel Open 65 - Feb 20, 5:38 PM

Details