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WO-01339252 ↗ ServiceMax

JFS Northpoint Health Center • Inspection • PSM

📍 CeCe’s Place at Hope Cottage — 609 Texas St, Dallas TX, 75204

Jan 22, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Jan 22 → Feb 16, 2026
16 business days (counted)
Running total: 16 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 22, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Feb 16 Assigned ▶ Running 16 16
Feb 16 → Feb 20 Scheduled ▶ Running 4 20
Feb 20 → Feb 20 Tech On Site ▶ Running 0 20
Dispatch 0.0d
Coordinators 21.1d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.1 days
Over SLA
Field Work
0.9 days
Created: Jan 22, 2026 Due: Mar 30, 2026 Completed: Feb 20, 2026 (38 days early)
📅
21.0 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
20.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561205
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32604
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shenell Sims
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339252 (current) Invoiced
Inspection • Zachary Stieben
Created: Jan 22, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 20.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 KKelch scheduled per logged email from Jill

2/9 KKelch called Shenell to schedule for 3/2 between 9 and 11 am. Left VM. 

2/2 KKelch called Shenell to schedule for 3/2 between 9 and 11 am. Left VM.

1/26 KKelch called Shenell to schedule for 3/2 between 9 and 11 am. Left VM. 

🔧 Work Performed
Inspected 14 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
2/20/2026 Zachary Stieben arrived on site. Found 14 pieces of equipment to be inspected.
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32604

Timeline

📞
Case Linked Jan 22, 12:00 AM
Case Number: 00561205
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 10:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 3m
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-20T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Zachary Stieben Feb 20, 9:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
✔️
Status: Completed by Zachary Stieben Feb 20, 12:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 47m
🚗
▶
2 Travel Added Feb 20, 1:17 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 2.75
🏁
Status: Closed by Zachary Stieben Feb 20, 4:55 PM
From: Completed
To: Closed
Duration in Previous: 4h 38m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Feb 25, 10:54 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254862

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00561205
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Zachary Stieben
Scheduled
Feb 20, 10:00 AM
Created
Jan 22, 9:28 AM
Invoice #
SM-254862

Work Details (3)

Name Type Status Qty Amount Date
WL-03113956 Travel Open 30 - Feb 20, 1:17 PM
WL-03113962 Labor Open 1 $0.00 Feb 20, 1:19 PM
WL-03113963 Labor Open 2.75 $2,215.00 Feb 20, 1:19 PM

Details