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WO-01339253 ↗ ServiceMax

LIVERPOOL TOWNSHIP VALLEY CITY FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Liverpool Twp Valley City FD — 6700 Center Road, Valley City OH, 44280

Jan 22, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Jan 22 → Feb 26, 2026
24 business days (counted)
Running total: 24 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 2, 2026
2 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Feb 26 Assigned ▶ Running 24 24
Feb 26 → Mar 2 Scheduled ▶ Running 2 26
Mar 2 → Mar 2 Tech On Site ▶ Running 0 26
Dispatch 0.9d
Coordinators 26.7d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.9 days
Over SLA
Coordinators
26.7 days
Over SLA
Field Work
0.6 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
26.6 days Total Age
⏱️
24.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
26.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561197
eBiotrack - Automated New Inspection Created
Closed
Inspection Flag: 2022-2025 Contract extended for final round of PMs. INCLUDES 1 Cot 1 Stair chair 1 Powerload ONLY Inspection: Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32596
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
Leona Coonrod
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339253 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 22, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 24.3 days stuck in "Assigned"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
24.3d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 040139168 - Asset ID: 13208519 Stryker Medical - 6390 Power-LOAD Serial #: 140739283 - Asset ID: 13208520 Stryker Medical - 6506 PowerPro Serial #: 140640122 - Asset ID: 13208521 Stryker Medical - 6506 PowerPro Serial #: 2206020700111 - Asset ID: 13208518 Stryker Medical - 6252 Stair-Pro Serial #: 2207010000228 - Asset ID: 13208516 Stryker Medical - 6390 Power-LOAD Serial #: 2207012400253 - Asset ID: 13208517
⚠️ Problem Description
Inspection Flag: 2022-2025 Contract extended for final round of PMs. INCLUDES 1 Cot 1 Stair chair 1 Powerload ONLY Inspection: Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32596

Timeline

📞
Case Linked Jan 22, 12:00 AM
Case Number: 00561197
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Jan 22, 9:29 AM
Work Order: WO-01339253
Type: Preventive Maintenance
Priority: PSM
📅
▶
3 Status: Ready for Scheduling Jan 22, 4:54 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Charles Ramen
Technician: Teddie Bracken
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
🚨 24.9 business days
🗓️
▶
2 Status: Scheduled Feb 26, 3:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-02T19:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 2, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 20h
💵
Expenses Added Mar 2, 12:27 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Mar 2, 5:05 PM
Status: Completed → 26x Labor Added → Status: Closed
⏱️
26x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.5, 25, 1, 50, 1.25, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Mar 5, 12:51 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 19h, 0m
🚨 106.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255689

Bottlenecks

Entered
Duration: 7.4 business hours (threshold: 4.0 business hours)
Exceeded by 3.4 business hours
Assigned
Duration: 24.3 business days (threshold: 4.0 business hours)
Exceeded by 23.8 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00561197
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 2, 2:00 PM
Created
Jan 22, 9:29 AM
Invoice #
SM-255689

Work Details (27)

Name Type Status Qty Amount Date
WL-03126099 Expenses Open 1 $0.00 Mar 2, 12:27 PM
WL-03126726 Labor Open 0.5 $0.00 Mar 2, 5:06 PM
WL-03126727 Travel Open 25 $0.00 Mar 2, 5:06 PM
WL-03126728 Labor Open 1 $0.00 Mar 2, 5:06 PM
WL-03126729 Travel Open 50 $0.00 Mar 2, 5:06 PM
WL-03126730 Labor Open 1 $0.00 Mar 2, 5:06 PM
WL-03126731 Labor Open 1 $0.00 Mar 2, 5:06 PM
WL-03126732 Labor Open 1.25 $0.00 Mar 2, 5:06 PM
WL-03126733 Labor Open 1.25 $0.00 Mar 2, 5:06 PM
WL-03126734 Labor Open 0.25 $0.00 Mar 2, 5:06 PM
WL-03126735 Labor Open 0.25 $0.00 Mar 2, 5:06 PM
WL-03126736 Parts Open 1 $9.02 Mar 2, 5:06 PM
WL-03126737 Parts Open 1 $9.02 Mar 2, 5:06 PM
WL-03126738 Parts Open 1 $18.86 Mar 2, 5:06 PM
WL-03126739 Parts Open 2 $23.36 Mar 2, 5:06 PM
WL-03126740 Parts Open 1 $9.02 Mar 2, 5:06 PM
WL-03126741 Parts Open 1 $9.02 Mar 2, 5:06 PM
WL-03126742 Parts Open 1 $18.86 Mar 2, 5:06 PM
WL-03126743 Parts Open 2 $23.36 Mar 2, 5:06 PM
WL-03126744 Parts Open 1 $12.08 Mar 2, 5:06 PM
WL-03126745 Parts Open 1 $0.00 Mar 2, 5:06 PM
WL-03126746 Parts Open 1 $0.00 Mar 2, 5:06 PM
WL-03126747 Parts Open 2 $0.00 Mar 2, 5:06 PM
WL-03126748 Parts Open 1 $12.08 Mar 2, 5:06 PM
WL-03126749 Parts Open 1 $0.00 Mar 2, 5:06 PM
WL-03126750 Parts Open 1 $0.00 Mar 2, 5:06 PM
WL-03126751 Parts Open 2 $0.00 Mar 2, 5:06 PM

Details