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WO-01339255 ↗ ServiceMax

OAKWOOD VILLAGE FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Oakwood Village Fire Department — 24800 Broadway, Oakwood Village OH, 44146

Jan 22, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Jan 22 → Feb 26, 2026
24 business days (counted)
Running total: 24 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 13, 2026
11 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Feb 26 Assigned ▶ Running 24 24
Feb 26 → Mar 13 Scheduled ▶ Running 11 35
Mar 13 → Mar 13 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Coordinators 36.4d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.4 days
Over SLA
Field Work
0.6 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 13, 2026 (18 days early)
📅
36.0 days Total Age
⏱️
25.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561198
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 9 pieces https://www.ebiotrack.com/inspection.php?iid=32597
Priority
Standard
Origin
Email
Reason
New Case
Contact
James Schade
Owner
Leona Coonrod
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339255 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 22, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 25.0 days stuck in "Assigned"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
25.0d / 0.5d SLA
Scheduled
11.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-109670 - Asset ID: 13243174 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-796128 - Asset ID: 13243172 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-803277 - Asset ID: 13243173 Stryker Medical - 6390 Power-LOAD Serial #: 170839209 - Asset ID: 13243177 Stryker Medical - 6390 Power-LOAD Serial #: 170841532 - Asset ID: 13243176 Stryker Medical - 6506 PowerPro Serial #: 170841637 - Asset ID: 13243179 Stryker Medical - 6506 PowerPro Serial #: 170939013 - Asset ID: 13243180 Stryker Medical - 6390 Power-LOAD Serial #: 1911012400009 - Asset ID: 13243175 Stryker Medical - 6506 PowerPro Serial #: 2002003500229 - Asset ID: 13243178
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 9 pieces https://www.ebiotrack.com/inspection.php?iid=32597

Timeline

📞
Case Linked Jan 22, 12:00 AM
Case Number: 00561198
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 10:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 52m
🚨 25.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-13T10:00:00.000+0000
🚨 11.6 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 13, 6:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 13h
✔️
▶
3 Status: Completed Mar 13, 11:56 AM
Status: Completed → 35x Labor Added → Status: Closed
⏱️
35x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 50, 0.5, 0.16666666666667, 2
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 12:48 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 0h, 0m
🚨 97.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256842

Bottlenecks

Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Scheduled
Duration: 11.3 business days (threshold: 2.0 business days)
Exceeded by 9.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00561198
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 13, 6:00 AM
Created
Jan 22, 9:32 AM
Invoice #
SM-256842

Work Details (35)

Name Type Status Qty Amount Date
WL-03143243 Labor Open 1 $0.00 Mar 13, 11:57 AM
WL-03143244 Travel Open 50 $0.00 Mar 13, 11:57 AM
WL-03143245 Labor Open 0.5 $0.00 Mar 13, 11:57 AM
WL-03143246 Labor Open 0.5 $0.00 Mar 13, 11:57 AM
WL-03143247 Labor Open 0.5 $0.00 Mar 13, 11:57 AM
WL-03143248 Labor Open 1 $0.00 Mar 13, 11:57 AM
WL-03143249 Labor Open 1 $0.00 Mar 13, 11:57 AM
WL-03143250 Labor Open 1 $0.00 Mar 13, 11:57 AM
WL-03143251 Labor Open 0.16666666666667 $0.00 Mar 13, 11:57 AM
WL-03143252 Labor Open 0.16666666666667 $0.00 Mar 13, 11:57 AM
WL-03143253 Labor Open 0.16666666666667 $0.00 Mar 13, 11:57 AM
WL-03143254 Parts Open 1 $9.02 Mar 13, 11:58 AM
WL-03143255 Parts Open 1 $9.02 Mar 13, 11:58 AM
WL-03143256 Parts Open 1 $18.86 Mar 13, 11:58 AM
WL-03143257 Parts Open 2 $23.36 Mar 13, 11:58 AM
WL-03143258 Parts Open 1 $9.02 Mar 13, 11:58 AM
WL-03143259 Parts Open 1 $9.02 Mar 13, 11:58 AM
WL-03143260 Parts Open 1 $18.86 Mar 13, 11:58 AM
WL-03143261 Parts Open 2 $23.36 Mar 13, 11:58 AM
WL-03143262 Parts Open 1 $9.02 Mar 13, 11:58 AM
WL-03143263 Parts Open 1 $9.02 Mar 13, 11:58 AM
WL-03143264 Parts Open 1 $18.86 Mar 13, 11:58 AM
WL-03143265 Parts Open 2 $23.36 Mar 13, 11:58 AM
WL-03143266 Parts Open 1 $0.00 Mar 13, 11:58 AM
WL-03143267 Parts Open 1 $0.00 Mar 13, 11:58 AM
WL-03143268 Parts Open 2 $0.00 Mar 13, 11:58 AM
WL-03143269 Parts Open 1 $12.08 Mar 13, 11:58 AM
WL-03143270 Parts Open 1 $0.00 Mar 13, 11:58 AM
WL-03143271 Parts Open 1 $0.00 Mar 13, 11:58 AM
WL-03143272 Parts Open 2 $0.00 Mar 13, 11:58 AM
WL-03143273 Parts Open 1 $12.08 Mar 13, 11:58 AM
WL-03143274 Parts Open 1 $0.00 Mar 13, 11:58 AM
WL-03143275 Parts Open 1 $0.00 Mar 13, 11:58 AM
WL-03143276 Parts Open 2 $0.00 Mar 13, 11:58 AM
WL-03143277 Parts Open 1 $12.08 Mar 13, 11:58 AM

Details