1/22/2026 CRamen logged email confirming Monday 3/2/2026 with an arrival window between 8-10am.
1/22/2026 CRamen logged email requesting Monday 3/2/2026 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 33 equipment.
🔍Technician Findings
Completed Annual Safety and Function testing on 33 equipment.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 31
https://www.ebiotrack.com/inspection.php?iid=32605
📧
Email:Re: EMSAR Request for service at Assurance Health -Anderson (Email to schedule service)
Completed Jan 22, 2026
From: vgaytan@assurancehealthsystem.com
To: cramen@emsar.com
Yes I’m looking forward to see youSent from my iPhone On Jan 22, 2026, at 10:10 AM, Charles Ramen <cramen@emsar.com> wrote: Caution: This is an external email from outside our organization and may be malicious. Do not click on any links or attachments unless you recognize the sender AND are expecting them to send you links or attachments. When in doubt, contact IT first by forwarding the email to help@assurancehealthsystem.com H
📧
Email: EMSAR Request for service at Assurance Health -Anderson (Email to schedule service)
Completed Jan 22, 2026
To: vgaytan@assurancehealthsystem.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Assurance Health -Anderson (Email to schedule service)
Body:
Hi Victor Gaytan,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 31
Here’s the location information we have on file:
Location:
Assurance Health -Anderson
2725 Enterprise Dr,
Anderson, IN 46013
📅
WO-01339256 - Inspection - Anderson - Assurance Health -Anderson
Mar 2, 2026 9:00am – 12:00pm
Work Order: WO-01339256
Account: Assurance Health System, LLC
Customer Case Number:
Location: Assurance Health -Anderson
Address: 2725 Enterprise Dr,, Anderson, IN 46013
Manufacturer:
Model #:
Serial #:
Contact Name: Victor Gaytan
Contact Phone: 3174520686
Contact Email: vgaytan@assurancehealths
Timeline
📞
Case Linked Jan 22, 6:00 AM
Case Number:00561215
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 22, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 22, 10:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:34m
🗓️
▶
2
Status: Scheduled Jan 22, 10:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-03-02T14:00:00.000+0000
🚨27.0 business days
🔧
Status: Tech On Site by Vincent NyathiMar 2, 11:02 AM
From:Scheduled
To:Tech On Site
Duration in Previous:39d 0h
⏱️
▶
2
5x Labor Added Mar 2, 8:59 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site
To:Completed
Duration in Previous:9h 57m
🏁
Status: Closed by Vincent NyathiMar 2, 9:19 PM
From:Completed
To:Closed
Duration in Previous:19m
⏳3.3 business days
📄
Status: Ready to Bill by Diane PattonMar 5, 10:08 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 12h, 0m
⏳2.3 business days
🧾
Invoice Created Mar 9, 3:23 AM
Invoice Number:SM-255655
Bottlenecks
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)