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WO-01339259 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - West Hildebrand — 115 Angeles Dr, Suite 103, San Antonio TX, 78201

Jan 22, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 9, 2026
29 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 32 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Jan 26 Assigned ▶ Running 2 2
Jan 26 → Mar 9 Scheduled ▶ Running 29 31
Mar 9 → Mar 10 Tech On Site ▶ Running 1 32
Dispatch 0.0d
Coordinators 33.0d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 10, 2026 (21 days early)
📅
32.1 days Total Age
⏱️
29.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
30.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561218
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 50 pieces https://www.ebiotrack.com/inspection.php?iid=32608
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Garza
Owner
Sherry Reich
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339259 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 22, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 29.9 days stuck in "Scheduled"
⏱️
Total Delay 30.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
29.9d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 KKelch scheduled per logged email from Alex

1/26 KKelch sent Alex an email for scheduling

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 50 pieces https://www.ebiotrack.com/inspection.php?iid=32608

Timeline

📞
Case Linked Jan 22, 6:00 AM
Case Number: 00561218
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 10:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 11:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-09T14:00:00.000+0000
🚨 30.0 business days
🔧
Status: Tech On Site by Anthony Wirth Mar 9, 9:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 20h
✔️
▶
3 Status: Completed Mar 9, 8:51 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 4.5, 41
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 4m
📄
▶
2 Status: Ready to Bill Mar 10, 4:43 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.6 business days
🧾
Invoice Created Mar 16, 5:43 AM
Invoice Number: SM-256108

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 29.9 business days (threshold: 2.0 business days)
Exceeded by 27.9 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

📞
Case 00561218
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Mar 9, 10:00 AM
Created
Jan 22, 9:41 AM
Invoice #
SM-256108

Work Details (3)

Name Type Status Qty Amount Date
WL-03136557 Labor Open 1.5 $0.00 Mar 9, 8:53 PM
WL-03136558 Labor Open 4.5 $902.60 Mar 9, 8:53 PM
WL-03136559 Travel Open 41 - Mar 9, 8:53 PM

Details