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WO-01339260 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - New Braunfels — 160 Creekside Way, Suite 602, New Braunfels TX, 78130

Jan 22, 2026 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (33 biz days late)
Active: 40 biz days
🕐 Clock stopped: Tech Off Site (Mar 20, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 27, 2026
3 business days (counted)
Running total: 3 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 12, 2026
31 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 34 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 20, 2026
6 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 22, 2026 Tech Off Site: Mar 20, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Jan 27 Assigned ▶ Running 3 3
Jan 27 → Mar 12 Scheduled ▶ Running 31 34
Mar 12 → Mar 12 Entered ▶ Running 0 34
Mar 12 → Mar 12 Assigned ▶ Running 0 34
Mar 12 → Mar 20 Scheduled ▶ Running 6 40
Mar 20 → Mar 20 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Coordinators 42.7d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.7 days
Over SLA
Field Work
0.9 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
41.0 days Total Age
⏱️
31.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561216
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 79 https://www.ebiotrack.com/inspection.php?iid=32606
Priority
High
Origin
Email
Reason
New Case
Contact
Michelle Rodriguez
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339260 (current) Invoiced
Inspection • Arturo Diaz
Created: Jan 22, 2026 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 31.6 days stuck in "Scheduled"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
38.6d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27 KKelch scheduled per logged email from Michelle

1/26 KKelch called Michelle to schedule for 3/20 between 9 and 11 am. Clinic is closed today due to the storm, sent email. 

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 79 https://www.ebiotrack.com/inspection.php?iid=32606

Timeline

📞
Case Linked Jan 22, 6:00 AM
Case Number: 00561216
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 22, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 2:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-20T14:00:00.000+0000
🚨 32.0 business days
🆕
▶
3 Status: Entered Mar 12, 10:16 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-20T14:00:00.000+0000
⚠️ 7.0 business days
🔧
▶
2 Status: Tech On Site Mar 20, 11:33 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 150
🚗
▶
3 Status: Tech Off Site Mar 20, 6:55 PM
Status: Tech Off Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3.5
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 1.6 business days
💵
Expenses Added Mar 23, 12:45 PM
Type: Expenses
Status: Open
Qty: 1
📄
▶
2 Status: Ready to Bill Mar 24, 9:35 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257314

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 31.6 business days (threshold: 2.0 business days)
Exceeded by 29.6 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00561216
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Mar 20, 10:00 AM
Created
Jan 22, 9:42 AM
Invoice #
SM-257314

Work Details (6)

Name Type Status Qty Amount Date
WL-03152912 Labor Open 3 $0.00 Mar 20, 11:35 AM
WL-03152913 Travel Open 150 - Mar 20, 11:35 AM
WL-03152914 Travel Open 150 - Mar 20, 11:35 AM
WL-03153976 Labor Open 3.5 $1,569.00 Mar 20, 6:57 PM
WL-03153977 Labor Open 3 $0.00 Mar 20, 6:57 PM
WL-03155339 Expenses Open 1 $0.00 Mar 23, 12:45 PM

Details