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← WO Overview

WO-01339261 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - C15 Converse — 8380 F.M. 78, Converse TX, 78109

Jan 22, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 31, 2026
45 business days (counted)
Running total: 47 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Jan 26 Assigned ▶ Running 2 2
Jan 26 → Mar 31 Scheduled ▶ Running 45 47
Dispatch 0.0d
Coordinators 48.5d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.5 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Apr 1, 2026 (on time)
📅
48.0 days Total Age
⏱️
45.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
45.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561223
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 48 Pcs https://www.ebiotrack.com/inspection.php?iid=32613
Priority
High
Origin
Email
Reason
New Case
Contact
Tiffany Hernandez
Owner
Kimberly Hardison
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339261 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 22, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 45.4 days stuck in "Scheduled"
⏱️
Total Delay 45.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
45.4d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 KKelch scheduled per logged email from Tiffany

1/26 KKelch sent Tiffany an email for scheduling

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 48 Pcs https://www.ebiotrack.com/inspection.php?iid=32613

Timeline

📞
Case Linked Jan 22, 6:00 AM
Case Number: 00561223
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 22, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 3:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-12T14:00:00.000+0000
🚨 30.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 9, 9:14 AM
Scheduled For: 2026-03-31T14:00:00.000+0000
🚨 17.0 business days
🔩
Parts Added Mar 31, 11:01 AM
Type: Parts
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Mar 31, 7:40 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.6666666666667, 5, 48
🏁
Status: Closed by Anthony Wirth Mar 31, 8:14 PM
From: Completed
To: Closed
Duration in Previous: 33m
📄
▶
2 Status: Ready to Bill Apr 1, 2:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Apr 6, 9:02 AM
Invoice Number: SM-258086

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 45.4 business days (threshold: 2.0 business days)
Exceeded by 43.4 business days

🔗 Related Artifacts

📞
Case 00561223
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Mar 31, 10:00 AM
Created
Jan 22, 9:42 AM
Invoice #
SM-258086

Work Details (4)

Name Type Status Qty Amount Date
WL-03166654 Parts Open 1 $789.23 Mar 31, 11:01 AM
WL-03167722 Labor Open 1.6666666666667 $0.00 Mar 31, 7:44 PM
WL-03167723 Labor Open 5 $1,069.20 Mar 31, 7:44 PM
WL-03167724 Travel Open 48 - Mar 31, 7:44 PM

Details