5/20 KKelch called Edna to schedule for 6/1 and 6/2 with arrival between 11:30 and 1:30 pm. Customer confirmed. Call logged on WO-01339265. On the EKG machine, its still not working properly and the pad is not working correctly.
5/18 KKelch called Edna to schedule for 6/1 and 6/2 with arrival between 9 and 11 am. Advised to call back on 5/20 between 7:30 am-8 pm CT.
5/11/26 SReich - Updated POC, per the attached email. Placing in RFS.
1/26 KKelch- Per Robert, he is no longer the POC over this site. Placed on hold for updated POC
1/26 KKelch sent Robert an email for scheduling
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
EKG unit touch screen is not working all the time.
Serv Kit, CP150, 7 Inch Display (material no. CP150-0002)
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 42
https://www.ebiotrack.com/inspection.php?iid=32607
📋
Outbound to +18304339778
Completed May 20, 2026
5/20 KKelch called Edna to schedule for 6/1 and 6/2 with arrival between 11:30 and 1:30 pm. Customer confirmed. Call logged on WO-01339265. On the EKG machine, its still not working properly and the pad is not working correctly.
📋
Outbound to +18304339778
Completed May 20, 2026
5/20 KKelch called Edna to schedule for 6/1-6/2 with arrival between 11:30 and 1:30 pm.
📋
Outbound to +18304339778
Completed May 18, 2026
5/18 KKelch called Edna to schedule for 6/1 and 6/2 with arrival between 9 and 11 am. Advised to call back on 5/20 between 7:30 am-8 pm CT.
📋
Inbound from +16155581000
Completed Apr 29, 2026
transferred to coordinator to schedule
📧
Email:Re: EMSAR Request for service at CareNow - Seguin (4350-4326)
Completed Jan 26, 2026
From: Robert.Steen@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Good morning,
I am no longer over this location. Please reach out to Edna Trevino or Michelle Rodriguez for assistance.
Robert SteenPractice Manager III Corpus Christi Heart Clinic | Gulf Coast Division M: (432)853-7309From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, January 26, 2026 9:00 AMTo: Steen Robert <Robert.Steen@hcahealthcare.com>Subject: {EXTERNAL} EMSAR Request for service at CareNow - Seguin (4350-43
📧
Email: EMSAR Request for service at CareNow - Seguin (4350-4326)
Completed Jan 26, 2026
To: robert.steen@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Seguin (4350-4326)
Body:
Hi Robert Steen,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Seguin (4350-4326). This inspection is due in March, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 3/30 with an arrival window b
May 11, 2026 9:45am
@Dylan Nakoff @Kaitlyn Kelch
Per the attached email, updated POC and placed in RFS. Dylan would you please update POC on ebt side.
Work Order: WO-01339265
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Seguin (4350-4326)
Address: 1347 E Court St, Seguin, TX 78155
Manufacturer:
Model #:
Serial #:
Contact Name: Edna Trevino
Contact Phone: 830-433-9778
Contact Email: edna.trevino@hcahealthcare.com
Due Date
Timeline
📞
Case Linked Jan 22, 6:00 AM
Case Number:00561217
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 22, 9:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 22, 10:33 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h6e00000II91nAAD, Anthony Wirth
⏳3.0 business days
🆕
Status: Entered by Kaitlyn KelchJan 26, 10:29 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:3d 23h, 0m
🚨75.0 business days
📅
Status: Ready for Scheduling by Sherry ReichMay 11, 9:43 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:104d 22h
⏳3.0 business days
👷
▶
2
Technician Assigned May 13, 10:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 0h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled May 20, 4:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-06-01T16:30:00.000+0000
⚠️7.9 business days
🔧
Status: Tech On Site by Anthony WirthJun 1, 11:16 AM