Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339267 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Stone Oak Parkway — 20210 Stone Oak Parkway, Suite 101, San Antonio TX, 78258

Jan 22, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 4, 2026
26 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Jan 26 Assigned ▶ Running 2 2
Jan 26 → Mar 4 Scheduled ▶ Running 26 28
Dispatch 0.0d
Coordinators 29.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.2 days
Over SLA
Billing
0.0 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
28.1 days Total Age
⏱️
26.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
28.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561220
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 33 pieces http://ebiotrack.com/inspection.php?iid=32610
Priority
High
Origin
Email
Reason
New Case
Contact
Edna Aldrighetti
Owner
Sherry Reich
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339267 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 22, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 26.1 days stuck in "Scheduled"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
26.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 KKelch scheduled per logged email from Edna

1/26 KKelch sent Edna an email for scheduling

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 33 pieces http://ebiotrack.com/inspection.php?iid=32610

Timeline

📞
Case Linked Jan 22, 6:00 AM
Case Number: 00561220
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 22, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 22, 10:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
3.0 business days
🗓️
2 Status: Scheduled Jan 26, 11:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-02T15:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 12:31 PM
Scheduled For: 2026-03-03T15:00:00.000+0000
🚨 15.0 business days
⏱️
3x Labor Added Mar 3, 7:49 PM
Type: Labor, Travel
Status: Open
Qty: 1, 4, 41
✔️
Status: Completed by Anthony Wirth Mar 3, 7:55 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 36d 8h, 0m
3.5 business days
📄
2 Status: Ready to Bill Mar 6, 10:37 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
2.0 business days
🧾
Invoice Created Mar 9, 9:15 AM
Invoice Number: SM-255843

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 26.1 business days (threshold: 2.0 business days)
Exceeded by 24.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561220
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Mar 3, 10:00 AM
Created
Jan 22, 9:49 AM
Invoice #
SM-255843

Work Details (3)

Name Type Status Qty Amount Date
WL-03128878 Labor Open 1 $0.00 Mar 3, 7:49 PM
WL-03128879 Labor Open 4 $855.00 Mar 3, 7:49 PM
WL-03128880 Travel Open 41 - Mar 3, 7:49 PM

Details