3/4/26 DPatton - Error message when trying to invoice. Teams msg to Furqan.
2/24/26 AJinerson - Chatter to ASM/VT regarding customer not needing service, serviced themselves.
2/24/26 AJinerson - Called site to schedule tech visit. Tech will be in area tomorrow, 2/25.
This is the soonest available date tech can get to this site, due to traveling in Jacksonville, FL 2/23 -2/25.
Spoke with Claudia who transferred me to site. Spoke with site and offered tech visit for 2/25 between 11am-1pm. Site manager said that they had already put this together when they received the parts in January and do not need tech on-site for service. Already serviced themselves.
2/21/26 RBerry- Updated due date based on parts. Per notes from MM on 2/19/26: 02/19/2026 JRolston - Part shows as delivered on 1/26, Amazon tr# 328115209164.
WO not released to ASC until 2/19/26
2/19/26 AJinerson - WO flipped to reschedule status on 2/19. But per Fedex, 2nd tracking number cannot be found at this time.
2/24/26 AJinerson - Called site to schedule tech visit. Tech will be in area tomorrow, 2/25.
This is the soonest available date tech can get to this site, due to traveling in Jacksonville, FL 2/23 -2/25.
Spoke with Claudia who transferred me to site. Spoke with site and offered tech visit for 2/25 between 11am-1pm. Site manager said that they had already put this together when they received the parts in January and do not need tech on-site for service. Already serviced themselves.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: khudak@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339269Location: Conviva Ormond Beach #3638Address: 420 S. Nova Road Ormond Beach, FL 32174Device: Problem Description: Replace Wall Transformer cable confirm asset on-site. Sticke
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: khudak@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339269Location: Conviva Ormond Beach #3638Address: 420 S. Nova Road Ormond Beach, FL 32174Device: Problem Description: Replace Wall Transformer cable confirm asset on-site. Sticke
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: khudak@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339269Location: Conviva Ormond Beach #3638Address: 420 S. Nova Road Ormond Beach, FL 32174Device: Problem Description: Replace Wall Transformer cable confirm asset on-site. Sticke
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: khudak@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339269Location: Conviva Ormond Beach #3638Address: 420 S. Nova Road Ormond Beach, FL 32174Device: Problem Description: Replace Wall Transformer cable confirm asset on-site. Sticke
Feb 24, 2026 4:31pm
@Dylan Nakoff @Derek Reynolds Hey Team, customer just informed us that they already serviced this when they received the parts and do not need a tech to visit on-site for service. Please let us know how you would like us to proceed with this WO. Thank you! CC @Mark Franks @Rhea Berry
Mar 6, 2026 1:44pm
Hi @Derek Reynolds @Gavin Poole I'm getting this error message when trying to invoice this WO. @Joseph Whalen
Timeline
📞
Case Linked Jan 21, 12:14 PM
Case Number:00560946
Subject:FW: repairs needed
Status:Closed
📋
▶
3
Work Order Created Jan 22, 9:50 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00088834
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:3m
📦
Parts Requested Jan 22, 5:00 PM
Order:00088907
Status:Closed
⏳2.9 business days
🔩
2x Parts Added Jan 26, 2:08 PM
Type:Parts, Expenses
Status:Open
Qty:2, 1
🚨18.0 business days
🔩
▶
2
2x Parts Added Feb 19, 9:08 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:27d 23h
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 24, 4:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Reschedule
To:Assigned
Duration in Previous:5d 7h
👀
Status: L2 Review by Derek ReynoldsFeb 25, 9:00 AM
From:Assigned
To:L2 Review
Duration in Previous:16h 40m
⏳3.0 business days
🏁
Status: Closed by Gavin PooleFeb 27, 4:40 PM
From:L2 Review
To:Closed
Duration in Previous:2d 7h
⏳3.9 business days
💵
Status: Billing Review by Diane PattonMar 4, 11:51 AM