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WO-01339271 ↗ ServiceMax

Sanford Dermatology • Inspection • PSM

📍 Sanford Dermatology - Lillington — 100 S. 10th St, Lillington NC, 27546

Jan 22, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 10 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 22, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 26 Ready for Scheduling ▶ Running 2 2
Jan 26 → Feb 5 Assigned ▶ Running 8 10
Feb 5 → Feb 16 Scheduled ▶ Running 6 16
Feb 16 → Feb 16 Tech On Site ▶ Running 0 16
Dispatch 0.0d
Coordinators 17.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.7 days
Over SLA
Created: Jan 22, 2026 Due: Feb 23, 2026 Completed: Feb 16, 2026 (7 days early)
📅
17.0 days Total Age
⏱️
8.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
16.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561200
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32600
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rebecca Lenart
Owner
Jessica Sells
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339271 (current) Invoiced
Inspection • Christopher Morning
Created: Jan 22, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 8.3 days stuck in "Assigned"
⏱️
Total Delay 16.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
8.3d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5 MOwens Called and spoke to Leanne Harte. She said that Monday 2/16 from 3-5pm works to schedule the visit for this location.

1/26 MOwens Called to speak to Rebecca but the office was closed

🔧 Work Performed
2-16-26 CTM - Performed Initial Inspection on all medical equipment located . Total of 11 pieces inspected . ALL PASS . Notified POC Leanne Harte of findings and completion.
🔍 Technician Findings
2-16-26 CTM - Perform Initial Inspection on all medical equipment located . Notify POC Leanne Harte of findings and completion.
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32600

Timeline

📞
Case Linked Jan 22, 12:00 AM
Case Number: 00561200
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 26, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 6h
⚠️ 8.9 business days
🗓️
▶
2 Status: Scheduled Feb 5, 3:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-16T20:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 12, 9:45 AM
Scheduled For: 2026-02-16T19:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Feb 12, 11:18 AM
Scheduled For: 2026-02-16T18:30:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Feb 16, 2:22 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 23
⏱️
▶
2 Labor Added Feb 16, 3:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 9m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 10:00 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 18h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 20, 1:40 PM
Invoice Number: SM-254340

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 8.3 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561200
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 16, 1:30 PM
Created
Jan 22, 9:53 AM
Invoice #
SM-254340

Work Details (3)

Name Type Status Qty Amount Date
WL-03107336 Labor Open 0.75 $0.00 Feb 16, 2:26 PM
WL-03107337 Travel Open 23 - Feb 16, 2:26 PM
WL-03107449 Labor Open 1 $2,295.00 Feb 16, 3:27 PM

Details