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← WO Overview

WO-01339274 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - San Marcos — 155 Wonder World Dr, San Marcos TX, 78666

Jan 22, 2026 → Jul 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (116 biz days late)
Active: 123 biz days
🕐 Clock stopped: Completed (Jul 20, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Jan 22 → Feb 13, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 16 of ? biz days used
96d
▶ Clock Running
Status: On Hold
Feb 13 → Jul 2, 2026
96 business days (counted)
Running total: 112 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 112 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 20, 2026
11 business days (counted)
Running total: 123 of ? biz days used
Created: Jan 22, 2026 Completed: Jul 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Feb 13 Assigned ▶ Running 16 16
Feb 13 → Feb 13 Entered ▶ Running 0 16
Feb 13 → Jul 2 On Hold ▶ Running 96 112
Jul 2 → Jul 2 Assigned ▶ Running 0 112
Jul 2 → Jul 20 Scheduled ▶ Running 11 123
Dispatch 0.0d
Holding 96.5d (excluded)
Coordinators 28.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
96.5 days
Coordinators
28.6 days
Over SLA
Billing
0.0 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Jul 20, 2026 (110 days late)
📅
124.0 days Total Age
⏱️
96.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
26.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561221
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 47 pieces https://www.ebiotrack.com/inspection.php?iid=32611
Priority
High
Origin
Email
Reason
New Case
Contact
Angela Kahookele
Owner
Sherry Reich
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339274 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 22, 2026 • Closed: Jul 20, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 96.5 days stuck in "On Hold"
⏱️
Total Delay 26.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
On Hold
96.5d
Scheduled
11.5d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/2/26 Rberry- Received call from Jennifer Gonzales stating they need to schedule this inspection. States she is the contact for this location until the main contact comes back from leave. Scheduled for 7/20/26 with arrival time between 9-11AM. Requested if we have a cancellation to call her and we can move this up. Chattered account manager to update contact in SMX and EBT. Could not log call in RC. Logged call manually.


Contact information:

Jennifer Gonzales

512-669-6274

jennifer.gonzales7@hcahealthcare.com


2/13 KKelch placed on hold due to 3 failed attempts to schedule

2/9 KKelch sent Angela an email for scheduling

2/2 KKelch sent Angela an email for scheduling

1/26 KKelch called Angela to schedule for 3/26 between 9 and 11 am. Left VM. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 47 pieces https://www.ebiotrack.com/inspection.php?iid=32611

Timeline

📞
Case Linked Jan 22, 6:00 AM
Case Number: 00561221
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 22, 9:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
2 Technician Assigned Jan 22, 10:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
🚨 17.0 business days
🆕
Status: Entered by Kaitlyn Kelch Feb 13, 3:17 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 22d 4h, 0m
🚨 97.0 business days
👷
3 Status: Assigned Jul 2, 3:54 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Anthony Wirth
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-07-20T14:30:00.000+0000
🚨 12.0 business days
⏱️
2 5x Labor Added Jul 20, 7:13 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 3h, 0m
📄
2 Status: Ready to Bill Jul 21, 3:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 13.0 business days
🧾
Invoice Created Aug 6, 3:55 PM
Invoice Number: SM-267968

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours

🔗 Related Artifacts

📞
Case 00561221
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Jul 20, 10:30 AM
Created
Jan 22, 9:54 AM
Invoice #
SM-267968

Work Details (5)

Name Type Status Qty Amount Date
WL-03300677 Labor Open 1.5 $0.00 Jul 20, 7:13 PM
WL-03300678 Labor Open 4 $878.80 Jul 20, 7:13 PM
WL-03300679 Labor Open 2 $0.00 Jul 20, 7:13 PM
WL-03300680 Travel Open 71 - Jul 20, 7:13 PM
WL-03300681 Travel Open 69 - Jul 20, 7:13 PM

Details