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WO-01339275 ↗ ServiceMax

UMMS Ambulatory Care, LLC (DBA UM Urgent Care) • Inspection • PSM

📍 UM Urgent Care - Belvedere - Baltimore, MD — 600 E Belvedere Ave, Suite A, Baltimore MD, 21212

Jan 22, 2026 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Mar 21, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 17, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 20 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Feb 20 → Mar 20, 2026
20 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 21, 2026
0 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 17 Ready for Scheduling ▶ Running 17 17
Feb 17 → Feb 20 Assigned ▶ Running 3 20
Feb 20 → Mar 20 Scheduled ▶ Running 20 40
Mar 20 → Mar 21 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Coordinators 42.5d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.5 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 21, 2026 (10 days early)
📅
41.0 days Total Age
⏱️
20.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
40.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561224
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs https://www.ebiotrack.com/inspection.php?iid=32614
Priority
High
Origin
Email
Reason
New Case
Contact
Tara Faulkner
Owner
Kimberly Hardison
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339275 (current) Invoiced
Inspection • Michael Harris
Created: Jan 22, 2026 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 20.9 days stuck in "Scheduled"
⏱️
Total Delay 40.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Scheduled
20.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12 MOwens Sent email to Tara to change the scheduled date to 3/20 from 1-5pm as the first stop today is taking longer than expected.

2/20 MOwens Sent reply back to Tara to schedule this location on 3/12 from 2-6pm

2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.

🔧 Work Performed
51 pieces of equipment tested and tagged.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs https://www.ebiotrack.com/inspection.php?iid=32614

Timeline

📞
Case Linked Jan 22, 6:01 AM
Case Number: 00561224
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 18.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 4h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 11:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-12T18:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 12, 3:16 PM
Scheduled For: 2026-03-20T17:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Michael Harris Mar 20, 12:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 0h
⏱️
▶
3 3x Labor Added Mar 20, 11:49 PM
3x Labor Added → 3x Travel Added → Status: Completed
🚗
3x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 11, 55
✔️
Status: Completed by Michael Harris
From: Tech On Site
To: Completed
Duration in Previous: 11h 6m
🏁
Status: Closed by Michael Harris Mar 20, 11:57 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
🔩
▶
4 Parts Added Mar 24, 9:38 AM
Parts Added → Status: Ready to Bill → Status: Invoiced → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3d 9h, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-257315

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 20.9 business days (threshold: 2.0 business days)
Exceeded by 18.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00561224
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Harris
Scheduled
Mar 20, 1:00 PM
Created
Jan 22, 9:54 AM
Invoice #
SM-257315

Work Details (7)

Name Type Status Qty Amount Date
WL-03154192 Labor Open 0.81666666666667 $0.00 Mar 20, 11:49 PM
WL-03154193 Labor Open 5 $1,637.80 Mar 20, 11:49 PM
WL-03154194 Labor Open 1.2 $0.00 Mar 20, 11:49 PM
WL-03154200 Travel Open 11 - Mar 20, 11:51 PM
WL-03154201 Travel Open 55 - Mar 20, 11:51 PM
WL-03154203 Expenses Open 1 $0.00 Mar 20, 11:51 PM
WL-03156559 Parts Open 1 $297.00 Mar 24, 9:38 AM

Details