Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 10 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 22, 2026
Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 22 → Jan 22
Created
▶ Running
0
0
Jan 22 → Jan 26
Ready for Scheduling
▶ Running
2
2
Jan 26 → Feb 5
Assigned
▶ Running
8
10
Feb 5 → Feb 16
Scheduled
▶ Running
6
16
Feb 16 → Feb 16
Tech On Site
▶ Running
0
16
Coordinators Over SLA
Created: Jan 22, 2026
Due: Feb 23, 2026
Completed: Feb 16, 2026 (7 days early)
⏱️
8.3d in Assigned
Longest Stage
🔄
9 transitions
Status Changes
⚠️
15.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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🎫
Case #00561202
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32601
🚨
Primary Delay
8.3 days stuck in "Assigned"
⏱️
Total Delay
15.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
3.0d
/ 1.0d SLA
Scheduled
6.4d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
WO Correction Needed
0.6d
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (1)
📅 Events (1)
🔒
Internal CSA Notes
2/18/26 DPatton - Missing Time (Start Date & Time) for Inspection WDL
2/5 MOwens Called and spoke to Leanne Harte. She said that Monday 2/16 from 9-11am works to schedule the visit for this location.
1/26 MOwens Called to speak to Rebecca but the office was closed
🔧
Work Performed
2-16-26 CTM - Performed Initial Inspection on all medical equipment located .Total of 13 pieces inspected . ALL PASS . Notified POC Leanne Harte of findings and completion .
🔍
Technician Findings
2-16-26 CTM - Perform Initial Inspection on all medical equipment located . Notify POC Leanne Harte of findings and completion .
⚠️
Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32601
📞
Call
Completed
Feb 5, 2026
2/5 MOwens Called and spoke to Leanne Harte. She said that Monday 2/16 from 9-11am works to schedule the visit for this location.
📅
WO-01339282 - Inspection - Pittsboro - Sanford Dermatology - Pittsboro
Feb 16, 2026 9:00am – 11:00am
Work Order: WO-01339282
Account: Sanford Dermatology
Customer Case Number:
Location: Sanford Dermatology - Pittsboro
Address: 959 East St., Suite B, Pittsboro, NC 27312
Manufacturer:
Model #:
Serial #:
Contact Name: Leanne Harte
Contact Phone: 910-315-7688
Contact Email: leanne@sanforddermatolog
Timeline
📞
Case Number:
00561202
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
Technician:
Christopher Morning
🗓️
📅
Scheduled For:
2026-02-16T14:00:00.000+0000
⏱️
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
10d 16h
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
1h 14m, 0m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
2d 3h
⏱️
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
4h 32m
📄
From:
Closed, Ready to Bill
To:
Ready to Bill, Invoice Pending
Duration in Previous:
3m, 0m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
0m
🧾
Invoice Number:
SM-254321
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 8.3 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Christopher Morning
Scheduled
Feb 16, 9:00 AM
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03106821
Labor
Open
1.5
$0.00
Feb 16, 8:25 AM
WL-03106822
Travel
Open
45
-
Feb 16, 8:25 AM
WL-03110966
Labor
Open
1.25
$2,295.00
Feb 18, 6:00 PM