3/30 KKelch scheduled per logged email from Michelle, sent chatter to ASM to update POC
3/30 KKelch called Sara to schedule for 4/13 between 9 and 11 am. Advised to reach out to send email to michelle.rodriguez5@hcahealthcare.com
1/26 KKelch called Sara to schedule for 3/16 between 9 and 11 am. Advised to call in April.
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Found no issues with units.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
38 pieces
https://www.ebiotrack.com/inspection.php?iid=32612
📧
Email:Re: EMSAR Request for service at CareNow - Cibolo
Completed Mar 30, 2026
From: Michelle.Rodriguez5@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Hello Kaitlyn, This date and time sounds good for our Cibolo CareNow UCC. Please reach out if you have any other questions. Thank you,Michelle Rodriguez Michelle Rodriguez,LVN Clinic Manager of CareNow Urgent CareNew Braunfels|OMSC 160 Creekside Way Suite 602 New Braunfels, Tx78130P: 830-387-5330| F:830-387-5389 NB CLINICP: 726-224-6580|F:833-522-0427 OMSC HCAhealthcare.com | Connect With UsCompassionate, Dedica
📧
Email: EMSAR Request for service at CareNow - Cibolo
Completed Mar 30, 2026
To: michelle.rodriguez5@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Cibolo
Body:
Hi Michelle,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Cibolo. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 4/13 with an arrival window between 9 and 11 am. Please let us know if this
📋
Outbound to +15127875716
Completed Mar 30, 2026
3/30 KKelch called Sara to schedule for 4/13 between 9 and 11 am. Advised to reach out to send email to michelle.rodriguez5@hcahealthcare.com
📋
Outbound to +15127875716
Completed Jan 26, 2026
1/26 KKelch called Sara to schedule for 3/16 between 9 and 11 am. Advised to call in April.
Mar 30, 2026 11:20am
@Dylan Nakoff May we please get this POC updated to Michelle Rodriguez at 830-387-5330 michelle.rodriguez5@hcahealthcare.com
Work Order: WO-01339283
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Cibolo
Address: 513 Cibolo Valley Dr, Suite 101, Cibolo, TX 78108
Manufacturer:
Model #:
Serial #:
Contact Name: Sara Madrigal
Contact Phone: 512-787-5716
Contact Email: sara.madrigal3@hcahealthcare.com
Du
Timeline
📞
Case Linked Jan 22, 6:00 AM
Case Number:00561222
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 22, 10:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 22, 10:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:30m
🚨47.0 business days
🗓️
▶
2
Status: Scheduled Mar 30, 11:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-04-13T14:00:00.000+0000
🚨11.0 business days
🔧
Status: Tech On Site by Anthony WirthApr 13, 9:15 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 21h
✔️
Status: Completed by Anthony WirthApr 13, 2:26 PM
From:Tech On Site
To:Completed
Duration in Previous:5h 11m
🏁
Status: Closed by Anthony WirthApr 13, 2:36 PM
From:Completed
To:Closed
Duration in Previous:9m
📄
▶
2
Status: Ready to Bill Apr 14, 10:32 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
⚠️5.0 business days
🧾
Invoice Created Apr 20, 9:21 AM
Invoice Number:SM-259148
Bottlenecks
Assigned
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)