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WO-01339284 ↗ ServiceMax

Centerville Clinics, Inc. • Inspection • PSM

📍 Centerville Clinics - Charleroi Medical and Dental Office — 200 Chamber Plaza, Charleroi PA, 15022

Jan 22, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 43 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 31, 2026
4 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 18 Ready for Scheduling ▶ Running 18 18
Feb 18 → Mar 25 Assigned ▶ Running 25 43
Mar 25 → Mar 31 Scheduled ▶ Running 4 47
Mar 31 → Mar 31 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Coordinators 50.0d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.0 days
Over SLA
Field Work
0.9 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
48.0 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Colon — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561228
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 61 https://www.ebiotrack.com/inspection.php?iid=32618
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martin Nigro
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339284 (current) Invoiced
Inspection • Eric Colon
Created: Jan 22, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25 MOwens Sent email back to Ralph to confirm scheduling this location for 3/31 between 8a-1pm

3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.

🔧 Work Performed
3/31/26- EColon- Arrived onsite, and checked in with front desk. Completed 64 inspections, archived 3 items. Inspection complete
🔍 Technician Findings
annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 61 https://www.ebiotrack.com/inspection.php?iid=32618

Timeline

📞
Case Linked Jan 22, 6:01 AM
Case Number: 00561228
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 23h
🚨 26.0 business days
👷
Technician Assigned by Melissa Owens Mar 25, 11:11 AM
Technician: Eric Colon
🗓️
▶
2 Status: Scheduled Mar 25, 11:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-31T12:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Mar 31, 9:40 AM
Status: Tech On Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 25
⏱️
2x Labor Added Mar 31, 10:41 AM
Type: Labor, Travel
Status: Open
Qty: 10, 492
⏱️
2x Labor Added Mar 31, 12:02 PM
Type: Labor
Status: Open
Qty: 0.5, 3.5
💵
Expenses Added Mar 31, 2:33 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Eric Colon Mar 31, 5:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 20m
📄
Status: Ready to Bill by Diane Patton Apr 1, 10:07 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 6m, 0m
🚨 11.0 business days
🧾
Invoice Created Apr 15, 11:45 AM
Invoice Number: SM-258021

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

📞
Case 00561228
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Mar 31, 8:00 AM
Created
Jan 22, 10:09 AM
Invoice #
SM-258021

Work Details (6)

Name Type Status Qty Amount Date
WL-03166471 Travel Open 25 - Mar 31, 9:40 AM
WL-03166620 Labor Open 10 $0.00 Mar 31, 10:41 AM
WL-03166621 Travel Open 492 - Mar 31, 10:41 AM
WL-03166774 Labor Open 0.5 $0.00 Mar 31, 12:02 PM
WL-03166775 Labor Open 3.5 $1,166.25 Mar 31, 12:02 PM
WL-03167122 Expenses Open 1 $0.00 Mar 31, 2:33 PM

Details