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← WO Overview

WO-01339285 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 VM Monticello - (GA71-S50092) — 545 Venture Court, Monticello GA, 31064

Jan 22, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Mar 4, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 30 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Mar 4 Ready for Scheduling ▶ Running 28 28
Mar 4 → Mar 4 Assigned ▶ Running 0 28
Mar 4 → Mar 5 Scheduled ▶ Running 1 29
Mar 5 → Mar 6 Tech On Site ▶ Running 1 30
Dispatch 0.0d
Coordinators 30.7d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.7 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 6, 2026 (25 days early)
📅
30.3 days Total Age
⏱️
29.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
29.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561225
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 89 Pcs https://www.ebiotrack.com/inspection.php?iid=32615
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessica Hooberry
Owner
Kimberly Hardison
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339285 (current) Invoiced
Inspection • Dylan Ingraham
Created: Jan 22, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 29.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
29.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4/26 AJinerson - Sent email back to Jessica confirming tech visit for 3/5 between 9am-11am.

Asking if any arrival instructions to make note of.

3/4/26 AJinerson - Received email confirmation from Jessica to schedule tech visit for tomorrow, 3/5 with eta between 9am-11am.

3/4/26 AJinerson - Sent email to POC Jessica offering tech visit on 3/5 between 9am-11am.

🔧 Work Performed
3/5 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 94 DEVICES (89 PASS / 5 FAIL). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD / MISSING EQUIPMENT. ADVISED CUSTOMER OF EQUIPMENT STATUS. RETURNED ALL PASSING DEVICES TO SERVICE.
🔍 Technician Findings
3/5 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 89 Pcs https://www.ebiotrack.com/inspection.php?iid=32615

Timeline

📞
Case Linked Jan 22, 6:01 AM
Case Number: 00561225
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
🚨 29.0 business days
👷
▶
2 Status: Assigned Mar 4, 1:28 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
📅
▶
2 Dispatch Scheduled Mar 4, 1:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 12m
🔧
Status: Tech On Site by Dylan Ingraham Mar 5, 11:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 53m
🔩
▶
2 7x Parts Added Mar 5, 9:03 PM
7x Parts Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 29m, 0m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Mar 9, 12:51 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255983

Bottlenecks

Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00561225
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Mar 5, 9:00 AM
Created
Jan 22, 10:09 AM
Invoice #
SM-255983

Work Details (7)

Name Type Status Qty Amount Date
WL-03132688 Parts Open 1 $297.00 Mar 5, 9:03 PM
WL-03132689 Labor Open 1.5 $0.00 Mar 5, 9:03 PM
WL-03132690 Labor Open 6 $1,644.87 Mar 5, 9:03 PM
WL-03132691 Labor Open 1.5 $0.00 Mar 5, 9:03 PM
WL-03132692 Travel Open 64 - Mar 5, 9:03 PM
WL-03132693 Travel Open 64 - Mar 5, 9:03 PM
WL-03132694 Expenses Open 1 $0.00 Mar 5, 9:03 PM

Details