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WO-01339286 ↗ ServiceMax

Centerville Clinics, Inc. • Inspection • PSM

📍 Centerville Clinics - Connellsville Medical and Dental Office — 601 S Arch St, Connellsville PA, 15425

Jan 22, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (48 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 43 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 10, 2026
12 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Jan 22, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 18 Ready for Scheduling ▶ Running 18 18
Feb 18 → Mar 25 Assigned ▶ Running 25 43
Mar 25 → Apr 10 Scheduled ▶ Running 12 55
Apr 10 → Apr 10 Tech On Site ▶ Running 0 55
Dispatch 0.4d
Coordinators 57.4d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.4 days
Coordinators
57.4 days
Over SLA
Field Work
1.1 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Apr 10, 2026 (9 days late)
📅
56.0 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
55.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561229
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 53 https://www.ebiotrack.com/inspection.php?iid=32619
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martin Nigro
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339286 (current) Invoiced
Inspection • Pero Popovic
Created: Jan 22, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 55.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
18.7d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
12.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31 MOwens Ralph sent email back that this clinic is closed on 4/3. Replied back to scheduled for afternoon of 4/7 instead.

3/25 MOwens Sent email to Ralph confirming the schedule date for this location for 4/3 between 12-5pm

3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.

🔧 Work Performed
Performed annual equipment inspection ( 47 pcs ) . Worked with staff to find all equipment.
🔍 Technician Findings
Checked in with staff for inspection of devices.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 53 https://www.ebiotrack.com/inspection.php?iid=32619

Timeline

📞
Case Linked Jan 22, 6:01 AM
Case Number: 00561229
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Jan 22, 10:13 AM
Work Order: WO-01339286
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson Jan 22, 1:21 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3h 7m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 19h
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Mar 25, 2:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-03T16:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 31, 11:54 AM
Scheduled For: 2026-04-07T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 6, 3:45 PM
Scheduled For: 2026-04-10T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Pero Popovic Apr 10, 9:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 18h
🚗
Travel Added Apr 10, 10:48 AM
Type: Travel
Status: Open
Qty: 188
⏱️
▶
2 2x Labor Added Apr 10, 11:17 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From: Tech On Site
To: Completed
Duration in Previous: 2h 17m
🏁
Status: Closed by Pero Popovic Apr 10, 5:59 PM
From: Completed
To: Closed
Duration in Previous: 6h 39m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Apr 14, 9:46 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259141

Bottlenecks

Ready for Scheduling
Duration: 18.7 business days (threshold: 1.0 business days)
Exceeded by 17.7 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00561229
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Pero Popovic
Scheduled
Apr 10, 9:00 AM
Created
Jan 22, 10:13 AM
Invoice #
SM-259141

Work Details (3)

Name Type Status Qty Amount Date
WL-03181260 Travel Open 188 - Apr 10, 10:48 AM
WL-03181324 Labor Open 3.5 $0.00 Apr 10, 11:17 AM
WL-03181326 Labor Open 2.5 $1,166.25 Apr 10, 11:18 AM

Details