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WO-01339287 ↗ ServiceMax

Centerville Clinics, Inc. • Inspection • PSM

📍 Centerville Clinics - Donora Family Medicine — 718 McKean Avenue, Donora PA, 15033

Jan 22, 2026 → Apr 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (45 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 43 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 7, 2026
9 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Jan 22, 2026 Completed: Apr 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 18 Ready for Scheduling ▶ Running 18 18
Feb 18 → Mar 25 Assigned ▶ Running 25 43
Mar 25 → Apr 7 Scheduled ▶ Running 9 52
Apr 7 → Apr 7 Tech On Site ▶ Running 0 52
Dispatch 0.0d
Coordinators 54.7d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.7 days
Over SLA
Field Work
1.1 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Apr 7, 2026 (6 days late)
📅
53.0 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561230
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 37 https://www.ebiotrack.com/inspection.php?iid=32620
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martin Nigro
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339287 (current) Invoiced
Inspection • Pero Popovic
Created: Jan 22, 2026 • Closed: Apr 7, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
9.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30 MOwens Sent an email to Ralph and Martin to change the schedule date for this location to 4/7 with eta between 9-10am.

3/25 MOwens Sent email to Ralph confirming the schedule date for this location for 4/1 between 1-5pm

3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.

🔧 Work Performed
Performed annual equipment inspection ( 38 ) Worked with staff to find all equipment.
🔍 Technician Findings
Checked in with staff for inspection of devices.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 37 https://www.ebiotrack.com/inspection.php?iid=32620 https://www.ebiotrack.com/workorder.php?wo=71081

Timeline

📞
Case Linked Jan 22, 6:01 AM
Case Number: 00561230
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 10:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Status: Assigned Feb 18, 9:09 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Pero Popovic
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Mar 25, 2:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-01T17:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 30, 11:59 AM
Scheduled For: 2026-04-07T14:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Pero Popovic Apr 7, 10:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 20h
⏱️
3x Labor Added Apr 7, 11:41 AM
Type: Labor, Travel
Status: Open
Qty: 4, 2, 205
✔️
Status: Completed by Pero Popovic Apr 7, 11:46 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 43m
🏁
Status: Closed by Pero Popovic Apr 7, 7:05 PM
From: Completed
To: Closed
Duration in Previous: 7h 19m
📄
Status: Ready to Bill by Diane Patton Apr 8, 4:54 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 48m, 0m
⏳ 2.9 business days
🧾
Invoice Created Apr 10, 8:31 PM
Invoice Number: SM-258758

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

📞
Case 00561230
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Pero Popovic
Scheduled
Apr 7, 10:00 AM
Created
Jan 22, 10:15 AM
Invoice #
SM-258758

Work Details (3)

Name Type Status Qty Amount Date
WL-03175874 Labor Open 4 $0.00 Apr 7, 11:41 AM
WL-03175875 Labor Open 2 $1,166.25 Apr 7, 11:41 AM
WL-03175876 Travel Open 205 - Apr 7, 11:41 AM

Details