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WO-01339290 ↗ ServiceMax

Centerville Clinics, Inc. • Inspection • PSM

📍 Centerville Clinics - Waynesburg Office — 1150 7th Street, Waynesburg PA, 15370

Jan 22, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (42 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 43 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 2, 2026
6 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 22, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 18 Ready for Scheduling ▶ Running 18 18
Feb 18 → Mar 25 Assigned ▶ Running 25 43
Mar 25 → Apr 2 Scheduled ▶ Running 6 49
Apr 2 → Apr 2 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Coordinators 52.0d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.0 days
Over SLA
Field Work
0.3 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Apr 2, 2026 (1 days late)
📅
50.0 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561236
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 44 pcs https://www.ebiotrack.com/inspection.php?iid=32625
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martin Nigro
Owner
Jessica Sells
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339290 (current) Invoiced
Inspection • Eric Colon
Created: Jan 22, 2026 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25 MOwens Sent email back to Ralph to confirm scheduling this location for 4/2 between 9a-12p

3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.

🔧 Work Performed
4/2/26- EColon- Arrived on site, checked in with front desk. Completed 38 inspections, archived 14 items. Inspection complete
🔍 Technician Findings
annual inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 44 pcs https://www.ebiotrack.com/inspection.php?iid=32625

Timeline

📞
Case Linked Jan 22, 6:02 AM
Case Number: 00561236
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 22h
🚨 26.0 business days
👷
Technician Assigned by Melissa Owens Mar 25, 11:29 AM
Technician: Eric Colon
🗓️
▶
2 Status: Scheduled Mar 25, 12:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-02T13:00:00.000+0000
⚠️ 5.0 business days
💵
Expenses Added Mar 31, 5:10 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
🔧
▶
2 Status: Tech On Site Apr 2, 11:08 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 27
⏱️
▶
2 Labor Added Apr 2, 1:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 10m
📄
Status: Ready to Bill by Diane Patton Apr 3, 10:39 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 19m, 0m
⚠️ 9.0 business days
🧾
Invoice Created Apr 15, 11:45 AM
Invoice Number: SM-258351

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

📞
Case 00561236
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Apr 2, 9:00 AM
Created
Jan 22, 10:18 AM
Invoice #
SM-258351

Work Details (4)

Name Type Status Qty Amount Date
WL-03167503 Expenses Open 1 $0.00 Mar 31, 5:10 PM
WL-03170371 Labor Open 0.75 $0.00 Apr 2, 11:10 AM
WL-03170372 Travel Open 27 - Apr 2, 11:10 AM
WL-03170598 Labor Open 3 $1,166.25 Apr 2, 1:16 PM

Details