Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339292 ↗ ServiceMax

Centerville Clinics, Inc. • Inspection • PSM

📍 Centerville Clinics - Fairchance Medical Office — 93 N Morgantown St, Fairchance PA, 15436

Jan 22, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (41 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 43 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 1, 2026
5 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Jan 22, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 18 Ready for Scheduling ▶ Running 18 18
Feb 18 → Mar 25 Assigned ▶ Running 25 43
Mar 25 → Apr 1 Scheduled ▶ Running 5 48
Apr 1 → Apr 1 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 51.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.0 days
Over SLA
Field Work
0.0 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Apr 1, 2026 (on time)
📅
49.0 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
48.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00561231
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 38 https://www.ebiotrack.com/inspection.php?iid=32621
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martin Nigro
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339292 (current) Invoiced
Inspection • Eric Colon
Created: Jan 22, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 48.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25 MOwens Sent email back to Ralph to confirm scheduling this location for 4/1 between 1p-5p

3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.

🔧 Work Performed
4/1/26- EColon- Arrived onsite, checked in with front desk. Completed 37 inspections, Archived 5 items. Inspection complete
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 38 https://www.ebiotrack.com/inspection.php?iid=32621

Timeline

📞
Case Linked Jan 22, 6:01 AM
Case Number: 00561231
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 22h
🚨 26.0 business days
👷
Technician Assigned by Melissa Owens Mar 25, 11:13 AM
Technician: Eric Colon
🗓️
▶
2 Status: Scheduled Mar 25, 11:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-01T17:00:00.000+0000
⚠️ 6.0 business days
🚗
2x Travel Added Apr 1, 11:45 AM
Type: Travel
Status: Open
Qty: 15, 6.9
⏱️
Labor Added Apr 1, 12:33 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Apr 1, 1:17 PM
Type: Labor
Status: Open
Qty: 2, 0.5
🔧
▶
3 Status: Tech On Site Apr 1, 2:53 PM
Status: Tech On Site → Status: Completed → Status: Closed
✔️
Status: Completed by Eric Colon
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Apr 2, 11:54 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 57m, 0m
🚨 10.0 business days
🧾
Invoice Created Apr 15, 11:45 AM
Invoice Number: SM-258144

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

📞
Case 00561231
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Apr 1, 1:00 PM
Created
Jan 22, 10:21 AM
Invoice #
SM-258144

Work Details (5)

Name Type Status Qty Amount Date
WL-03168695 Travel Open 15 - Apr 1, 11:45 AM
WL-03168696 Travel Open 6.9 - Apr 1, 11:45 AM
WL-03168764 Labor Open 0.5 $0.00 Apr 1, 12:33 PM
WL-03168855 Labor Open 2 $1,166.25 Apr 1, 1:17 PM
WL-03168856 Labor Open 0.5 $0.00 Apr 1, 1:17 PM

Details