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Detailed work order timeline, KPIs, and analysis

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WO-01339293 ↗ ServiceMax

HIGI LLC • Cross-Training • PC

📍 EMSAR - Higi Training- East — 270 Davids Drive, Wilmington OH, 45177

Jan 22, 2026 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 7, 2026
✗ SLA Missed (7 biz days late)
Active: 18 biz days
🕐 Clock stopped: Canceled (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Jan 22, 2026 Canceled: Feb 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 18 Ready for Scheduling ▶ Running 18 18
Feb 18 → Feb 18 Entered ▶ Running 0 18
Dispatch 0.7d
Coordinators 19.0d
✗ SLA Missed
Dispatch
0.7 days
Over SLA
Coordinators
19.0 days
Over SLA
Created: Jan 22, 2026 Due: Feb 7, 2026 Completed: Feb 18, 2026 (10 days late)
📅
19.0 days Total Age
⏱️
19.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
18.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

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🎫
Case #00560435
New Training Request
Closed
Training Request: Course: Higi Training Technician: Christopher Morning Start Date: 2026-01-20 Mentor: N/A Notes:1x OJT work order Ending 2/7/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jan 20, 2026
Work Orders from this Case (3)
WO-01339293 (current) Canceled
Cross-Training
Created: Jan 22, 2026
WO-01339295 Canceled
Cross-Training
Created: Jan 22, 2026
WO-01339296 Invoiced
Cross-Training • Christopher Morning
Created: Jan 22, 2026 • Closed: Feb 10, 2026
Behind Schedule - Needs Attention
Canceled • 205 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Not needed. Please cancel
⚠️ Problem Description
Training Request: Course: Higi Training Technician: Christopher Morning Start Date: 2026-01-20 Mentor: N/A Notes:1x OJT work order Ending 2/7/2026

Timeline

📞
Case Linked Jan 20, 10:47 AM
Case Number: 00560435
Subject: New Training Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Jan 22, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
🆕
Status: Entered by Melissa Owens Feb 18, 12:24 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 27d 2h
🚫
Status: Canceled by Shelby Robinson Feb 18, 5:56 PM
From: Entered
To: Canceled
Duration in Previous: 5h 31m

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Entered
Duration: 5.5 business hours (threshold: 4.0 business hours)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00560435
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 22, 10:23 AM
Invoice #
N/A

Details