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WO-01339299 ↗ ServiceMax

Centerville Clinics, Inc. • Inspection • PSM

📍 Centerville Clinics - Joseph A. Yablonski Memorial Clinic — 1070 Old National Pike, Fredericktown PA, 15333

Jan 22, 2026 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (49 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 25, 2026
5 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 24 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Feb 26 → Mar 25, 2026
19 business days (counted)
Running total: 43 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 6, 2026
8 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 13, 2026
4 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Jan 22, 2026 Completed: Apr 13, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 18 Ready for Scheduling ▶ Running 18 18
Feb 18 → Feb 25 Assigned ▶ Running 5 23
Feb 25 → Feb 26 Tech On Site ▶ Running 1 24
Feb 26 → Mar 25 Assigned ▶ Running 19 43
Mar 25 → Apr 6 Scheduled ▶ Running 8 51
Apr 6 → Apr 6 Tech On Site ▶ Running 0 51
Apr 6 → Apr 7 Tech Off Site ▶ Running 1 52
Apr 7 → Apr 13 Scheduled ▶ Running 4 56
Apr 13 → Apr 13 Tech On Site ▶ Running 0 56
Dispatch 0.4d
Coordinators 58.0d
Field Work 5.2d
✗ SLA Missed
Dispatch
0.4 days
Coordinators
58.0 days
Over SLA
Field Work
5.2 days
Over SLA
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Apr 13, 2026 (12 days late)
📅
57.0 days Total Age
⏱️
19.6d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
52.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Pero Popovic — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 6, 2026
Visit 2 Apr 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561232
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 121 https://www.ebiotrack.com/inspection.php?iid=32622
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martin Nigro
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339299 (current) Invoiced
Inspection • Pero Popovic
Created: Jan 22, 2026 • Closed: Apr 13, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 19.6 days stuck in "Assigned"
⏱️
Total Delay 52.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
18.7d / 1.0d SLA
Assigned
25.6d / 0.5d SLA
Tech On Site
2.9d / 1.0d SLA
Scheduled
13.7d / 2.0d SLA
Tech Off Site
1.5d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/7 MOwens Tech was not able to complete all the equipment. Rescheduling for 4/13 to complete the last 40 pieces of equipment.

3/25 MOwens Sent email to Ralph confirming the schedule date for this location for 4/6 between 9-5pm

3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.

🔧 Work Performed
Performed annual equipment inspection of devices ( 116 pcs ) Worked with staff to find all equipment.
🔍 Technician Findings
Checked in with staff for inspection of devices.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 121 https://www.ebiotrack.com/inspection.php?iid=32622

Timeline

📞
Case Linked Jan 22, 6:01 AM
Case Number: 00561232
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Jan 22, 10:30 AM
Work Order: WO-01339299
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson Jan 22, 1:21 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 51m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 19h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Charles Sellon Feb 25, 1:43 PM
From: Assigned
To: Tech On Site
Duration in Previous: 7d 4h
⏳ 2.0 business days
👷
Status: Assigned by Rhea Berry Feb 26, 2:18 PM
From: Tech On Site
To: Assigned
Duration in Previous: 1d 0h
🚨 20.0 business days
🗓️
▶
2 Status: Scheduled Mar 25, 2:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-06T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Pero Popovic Apr 6, 9:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 19h
⏱️
3x Labor Added Apr 6, 3:26 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 7, 214
🚗
Status: Tech Off Site by Pero Popovic Apr 6, 3:46 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 12m
⏱️
3x Labor Added Apr 6, 8:00 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3.5, 214
🗓️
▶
2 Status: Scheduled Apr 7, 9:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-13T13:45:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Pero Popovic Apr 13, 9:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
▶
2 3x Labor Added Apr 13, 1:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From: Tech On Site
To: Completed
Duration in Previous: 3h 37m
🏁
Status: Closed by Pero Popovic Apr 13, 7:21 PM
From: Completed
To: Closed
Duration in Previous: 6h 11m
📄
Status: Ready to Bill by Diane Patton Apr 14, 4:52 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 30m
⏳ 3.9 business days
🧾
Invoice Created Apr 18, 12:56 PM
Invoice Number: SM-259247

Bottlenecks

Ready for Scheduling
Duration: 18.7 business days (threshold: 1.0 business days)
Exceeded by 17.7 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Assigned
Duration: 19.6 business days (threshold: 4.0 business hours)
Exceeded by 19.1 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

📞
Case 00561232
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Pero Popovic
Scheduled
Apr 13, 9:45 AM
Created
Jan 22, 10:30 AM
Invoice #
SM-259247

Work Details (9)

Name Type Status Qty Amount Date
WL-03174800 Labor Open 3.5 $0.00 Apr 6, 3:26 PM
WL-03174801 Labor Open 7 $0.00 Apr 6, 3:26 PM
WL-03174802 Travel Open 214 - Apr 6, 3:26 PM
WL-03175159 Labor Open 3.5 $0.00 Apr 6, 8:00 PM
WL-03175160 Travel Open 214 - Apr 6, 8:00 PM
WL-03175161 Expenses Open 1 $0.00 Apr 6, 8:00 PM
WL-03183723 Labor Open 3 $0.00 Apr 13, 1:10 PM
WL-03183724 Labor Open 3.5 $1,166.25 Apr 13, 1:10 PM
WL-03183725 Travel Open 214 - Apr 13, 1:10 PM

Details