Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339300 ↗ ServiceMax

HIGI LLC • Cross-Training • PC

📍 Michael Russell Trunk Stock — 321 Tyler Texas Place North, Las Vegas NV, 89084

Jan 22, 2026 → Feb 24, 2026

✅ Completed
PC Per client agreement
Target: Jan 28, 2026
🕐 Clock stopped: Canceled (Feb 24)
✗ SLA Missed (26d late)
Dispatch 2.0d
Coordinators 24.4d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
24.4 days
Over SLA
Created: Jan 22, 2026 Due: Jan 28, 2026 Completed: Feb 24, 2026 (26 days late)
📅
24.0 days Total Age
⏱️
13.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
20.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560483
New Training Request
Closed
Training Request: Course: Higi Technician: Michael Russell Start Date: 2026-01-28 Mentor: Omar Serrano Notes:1x OJT work order Ending 2/7/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jan 20, 2026
Work Orders from this Case (3)
WO-01339298 Invoiced
Cross-Training • Michael Russell
Created: Jan 22, 2026 • Closed: Feb 16, 2026
WO-01339300 (current) Canceled
Cross-Training • Michael Russell
Created: Jan 22, 2026
WO-01339301 Invoiced
Cross-Training • Michael Russell
Created: Jan 22, 2026 • Closed: Feb 16, 2026
Behind Schedule - Needs Attention
Canceled • 112 days old
🚨
Primary Delay 13.4 days stuck in "Scheduled"
⏱️
Total Delay 20.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Scheduled
22.2d / 2.0d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/26 RBerry- Location is incorrect. Returned to dispatch for correction.

⚠️ Problem Description
Training Request: Course: Higi Technician: Michael Russell Start Date: 2026-01-28 Mentor: Omar Serrano Notes: 1x for ILT Scheduled for 1/28/2026

Timeline

📞
Case Linked Jan 20, 11:59 AM
Case Number: 00560483
Subject: New Training Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Jan 22, 10:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 22, 12:38 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 7m, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-28T15:00:00.000+0000
⚠️ 8.9 business days
🆕
Status: Entered by Rhea Berry Feb 3, 6:54 AM
From: Scheduled
To: Entered
Duration in Previous: 11d 18h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Feb 4, 8:09 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 1h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Feb 5, 4:03 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 7h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-16T15:00:00.000+0000
🚨 14.0 business days
🚫
Status: Canceled by Nicholas Willick Feb 24, 11:47 AM
From: Scheduled
To: Canceled
Duration in Previous: 18d 19h

Bottlenecks

Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 13.4 business days (threshold: 2.0 business days)
Exceeded by 11.4 business days

🔗 Related Artifacts

📞
Case 00560483
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Michael Russell
Scheduled
N/A
Created
Jan 22, 10:30 AM
Invoice #
N/A

Details