Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 28, 2026
✗ SLA Missed (18 biz days late)
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 3, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 10 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 24, 2026
12 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 22, 2026
Canceled: Feb 24, 2026
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 22 → Jan 22 |
Created |
▶ Running
|
0 |
0 |
| Jan 22 → Jan 22 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Jan 22 → Jan 22 |
Assigned |
▶ Running
|
0 |
0 |
| Jan 22 → Feb 3 |
Scheduled |
▶ Running
|
8 |
8 |
| Feb 3 → Feb 4 |
Entered |
▶ Running
|
1 |
9 |
| Feb 4 → Feb 5 |
Ready for Scheduling |
▶ Running
|
1 |
10 |
| Feb 5 → Feb 5 |
Assigned |
▶ Running
|
0 |
10 |
| Feb 5 → Feb 24 |
Scheduled |
▶ Running
|
12 |
22 |
Dispatch
2.0 days
Over SLA
Coordinators
23.4 days
Over SLA
Created: Jan 22, 2026
Due: Jan 28, 2026
Completed: Feb 24, 2026 (26 days late)
⏱️
12.4d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
19.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00560483
New Training Request
Closed
Training Request:
Course: Higi
Technician: Michael Russell
Start Date: 2026-01-28
Mentor: Omar Serrano
Notes:1x OJT work order Ending 2/7/2026
🚨
Primary Delay
12.4 days stuck in "Scheduled"
⏱️
Total Delay
19.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.3d
/ 1.0d SLA
Scheduled
21.2d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/3/26 RBerry- Location is incorrect. Returned to dispatch for correction.
⚠️
Problem Description
Training Request:
Course: Higi
Technician: Michael Russell
Start Date: 2026-01-28
Mentor: Omar Serrano
Notes: 1x for ILT Scheduled for 1/28/2026
Timeline
📞
Case Number:
00560483
Subject:
New Training Request
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
2h 7m, 0m
📅
Scheduled For:
2026-01-28T15:00:00.000+0000
🆕
From:
Scheduled
To:
Entered
Duration in Previous:
11d 18h
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1d 1h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
1d 7h
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
2m
📅
Scheduled For:
2026-02-16T15:00:00.000+0000
🚫
From:
Scheduled
To:
Canceled
Duration in Previous:
18d 19h
Bottlenecks
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
ℹ️ Work Order Details
Technician
Michael Russell