Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (47 biz days late)
🕐 Clock stopped: Completed (Apr 9, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 43 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 31, 2026
4 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 47 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 9, 2026
7 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Jan 22, 2026
Completed: Apr 9, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 22 → Jan 22
Created
▶ Running
0
0
Jan 22 → Feb 18
Ready for Scheduling
▶ Running
18
18
Feb 18 → Mar 25
Assigned
▶ Running
25
43
Mar 25 → Mar 31
Scheduled
▶ Running
4
47
Mar 31 → Mar 31
Reschedule
▶ Running
0
47
Mar 31 → Mar 31
Assigned
▶ Running
0
47
Mar 31 → Apr 9
Scheduled
▶ Running
7
54
Apr 9 → Apr 9
Tech On Site
▶ Running
0
54
Coordinators Over SLA
Created: Jan 22, 2026
Due: Mar 31, 2026
Completed: Apr 9, 2026 (8 days late)
⏱️
26.0d in Assigned
Longest Stage
🔄
10 transitions
Status Changes
⚠️
52.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🎫
Case #00561233
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 80
https://www.ebiotrack.com/inspection.php?iid=32623
🚨
Primary Delay
26.0 days stuck in "Assigned"
⏱️
Total Delay
52.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
19.0d
/ 1.0d SLA
Assigned
26.0d
/ 0.5d SLA
Scheduled
12.5d
/ 2.0d SLA
Reschedule
0.0d
/ 2.0d SLA
Tech On Site
0.5d
/ 1.0d SLA
Completed
0.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (1)
📅 Events (1)
🔒
Internal CSA Notes
3/31 MOwens Ralph sent email back that this clinic is closed on 4/3. Replied back to scheduled for afternoon of 4/9 instead.
3/25 MOwens Sent email back to Ralph to confirm scheduling this location for 4/3 between 9-5pm
3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.
🔧
Work Performed
Performed annual equipment inspection ( 76 pcs ). Worked with staff to find all equipment.
🔍
Technician Findings
Check in with staff for inspection of devices.
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 80
https://www.ebiotrack.com/inspection.php?iid=32623
📧
Email
Completed
Mar 25, 2026
3/25 MOwens Sent email back to Ralph to confirm scheduling this location for 4/3 between 9-5pm
📅
WO-01339304 - Inspection - DD: 3/31/2026 - - Uniontown - Centerville Clinics - Uniontown Family Doctors
Apr 9, 2026 9:00am – 4:00pm
Work Order: WO-01339304
Account: Centerville Clinics, Inc.
Customer Case Number:
Location: Centerville Clinics - Uniontown Family Doctors
Address: 86 McClellandtown Rd, Uniontown, PA 15401
Manufacturer:
Model #:
Serial #:
Contact Name: Martin Nigro
Contact Phone:
Contact Email: maintenance@cent
Timeline
📞
Case Number:
00561233
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
26d 22h
👷
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
35d 1h
📅
Scheduled For:
2026-04-03T13:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
6d 4h
👷
👷
From:
Reschedule
To:
Assigned
Duration in Previous:
8m
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
1m
📅
Scheduled For:
2026-04-09T13:00:00.000+0000
📅
Scheduled For:
2026-04-09T13:15:00.000+0000, 2026-04-09T13:00:00.000+0000
🔧
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
3.5, 200
⏱️
Type:
Labor
Status:
Open
Qty:
4
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
3h 42m
⏱️
🏁
From:
Completed
To:
Closed
Duration in Previous:
3h 56m
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
18h 23m, 0m
🧾
Invoice Number:
SM-258979
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Work Details (6)
Name
Type
Status
Qty
Amount
Date
WL-03161328
Expenses
Open
1
$0.00
Mar 26, 4:09 PM
WL-03179129
Labor
Open
3.5
$0.00
Apr 9, 9:09 AM
WL-03179130
Travel
Open
200
-
Apr 9, 9:09 AM
WL-03179610
Labor
Open
4
$1,166.25
Apr 9, 12:40 PM
WL-03180151
Labor
Open
3.5
$0.00
Apr 9, 4:44 PM
WL-03180152
Travel
Open
204
-
Apr 9, 4:44 PM