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WO-01339306 ↗ ServiceMax

Centerville Clinics, Inc. • Inspection • PSM

📍 Centerville Clinics - Washington Family Doctors — 37 Highland Ave, Washington PA, 15301

Jan 22, 2026 → Apr 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (50 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 43 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 2, 2026
6 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 2 → Apr 6, 2026
2 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 52 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 14, 2026
5 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Jan 22, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 18 Ready for Scheduling ▶ Running 18 18
Feb 18 → Mar 25 Assigned ▶ Running 25 43
Mar 25 → Apr 2 Scheduled ▶ Running 6 49
Apr 2 → Apr 2 Tech On Site ▶ Running 0 49
Apr 2 → Apr 6 Tech Off Site ▶ Running 2 51
Apr 6 → Apr 7 Scheduled ▶ Running 1 52
Apr 7 → Apr 7 Tech On Site ▶ Running 0 52
Apr 7 → Apr 14 Scheduled ▶ Running 5 57
Apr 14 → Apr 14 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Coordinators 59.3d
Field Work 5.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
59.3 days
Over SLA
Field Work
5.1 days
Over SLA
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Apr 15, 2026 (14 days late)
📅
58.2 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
52.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Pero Popovic — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 2, 2026
Visit 2 Apr 7, 2026
Visit 3 Apr 14, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561234
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 126 https://www.ebiotrack.com/inspection.php?iid=32624
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martin Nigro
Owner
Shelby Robinson
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339306 (current) Invoiced
Inspection • Pero Popovic
Created: Jan 22, 2026 • Closed: Apr 14, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 52.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
14.3d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Tech Off Site
2.7d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/6 MOwens Tech did not get to inspect all the equipment. Returning on 4/10 between 9-12 to finish the inspection.

3/25 MOwens Sent email to Ralph confirming the schedule date for this location for 4/2 between 9-5pm

3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.

🔧 Work Performed
Performed annual equipment inspection ( 152 pcs ) Worked with staff to find all equipment.
🔍 Technician Findings
Checked in with staff for equipment inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 126 https://www.ebiotrack.com/inspection.php?iid=32624

Timeline

📞
Case Linked Jan 22, 6:02 AM
Case Number: 00561234
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 10:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 22h
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Mar 25, 2:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-02T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Pero Popovic Apr 2, 9:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 19h
🚗
Travel Added Apr 2, 2:15 PM
Type: Travel
Status: Open
Qty: 231
⏱️
▶
2 2x Labor Added Apr 2, 2:29 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Pero Popovic
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 10m
⏱️
▶
2 2x Labor Added Apr 2, 6:50 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.6 business days
🗓️
▶
2 Status: Scheduled Apr 6, 11:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-10T13:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Apr 6, 3:46 PM
Scheduled For: 2026-04-07T16:00:00.000+0000, 2026-04-07T17:00:00.000+0000
🔧
Status: Tech On Site by Pero Popovic Apr 7, 12:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
🚗
3x Travel Added Apr 7, 3:01 PM
Type: Travel, Labor
Status: Open
Qty: 28, 0.5, 2.5
📅
▶
2 Dispatch Scheduled Apr 7, 3:38 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Tech On Site
To: Scheduled
Duration in Previous: 2h 50m
⏱️
3x Labor Added Apr 7, 7:08 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 4, 226, 1
⚠️ 5.6 business days
🔧
▶
2 Status: Tech On Site Apr 14, 10:03 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 4, 226
⏱️
Labor Added Apr 14, 11:56 AM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Pero Popovic Apr 14, 12:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 1m
⏱️
▶
2 2x Labor Added Apr 14, 9:24 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Pero Popovic
From: Completed
To: Closed
Duration in Previous: 9h 19m
📄
Status: Ready to Bill by Diane Patton Apr 15, 10:57 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 13h 33m, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 18, 12:56 PM
Invoice Number: SM-259281

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Tech Off Site
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📞
Case 00561234
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Pero Popovic
Scheduled
Apr 14, 10:00 AM
Created
Jan 22, 10:44 AM
Invoice #
SM-259281

Work Details (17)

Name Type Status Qty Amount Date
WL-03170770 Travel Open 231 - Apr 2, 2:15 PM
WL-03170798 Labor Open 4 $0.00 Apr 2, 2:29 PM
WL-03170799 Labor Open 5.5 $0.00 Apr 2, 2:29 PM
WL-03171378 Labor Open 3.5 $0.00 Apr 2, 6:50 PM
WL-03171379 Travel Open 231 - Apr 2, 6:50 PM
WL-03171399 Expenses Open 1 $0.00 Apr 2, 6:52 PM
WL-03176157 Travel Open 28 - Apr 7, 3:01 PM
WL-03176155 Labor Open 0.5 $0.00 Apr 7, 3:01 PM
WL-03176156 Labor Open 2.5 $0.00 Apr 7, 3:01 PM
WL-03176725 Labor Open 4 $0.00 Apr 7, 7:08 PM
WL-03176726 Travel Open 226 - Apr 7, 7:08 PM
WL-03176727 Expenses Open 1 $0.00 Apr 7, 7:08 PM
WL-03184987 Labor Open 4 $0.00 Apr 14, 10:04 AM
WL-03184988 Travel Open 226 - Apr 14, 10:04 AM
WL-03185178 Labor Open 2 $1,166.25 Apr 14, 11:56 AM
WL-03186296 Labor Open 4 $0.00 Apr 14, 9:24 PM
WL-03186297 Travel Open 226 - Apr 14, 9:24 PM

Details