Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (42 biz days late)
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 18, 2026
18 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 43 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 2, 2026
6 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 22, 2026
Completed: Apr 2, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 22 → Jan 22
Created
▶ Running
0
0
Jan 22 → Feb 18
Ready for Scheduling
▶ Running
18
18
Feb 18 → Mar 25
Assigned
▶ Running
25
43
Mar 25 → Apr 2
Scheduled
▶ Running
6
49
Apr 2 → Apr 2
Tech On Site
▶ Running
0
49
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Jan 22, 2026
Due: Mar 31, 2026
Completed: Apr 3, 2026 (2 days late)
⏱️
26.0d in Assigned
Longest Stage
🔄
9 transitions
Status Changes
⚠️
50.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Colon — scheduling delays attributed to technician, not coordinators
Visit 1
Apr 2, 2026
Visit 2
Apr 3, 2026
AI Analysis
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Generating AI analysis...
🎫
Case #00561226
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
55 Pcs
https://www.ebiotrack.com/inspection.php?iid=32617
🚨
Primary Delay
26.0 days stuck in "Assigned"
⏱️
Total Delay
50.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
19.0d
/ 1.0d SLA
Assigned
26.0d
/ 0.5d SLA
Scheduled
7.0d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
1.5d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
2.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (1)
📅 Events (1)
🔒
Internal CSA Notes
4/2/26- EColon- Need to keep open to put travel home.
3/25 MOwens Sent email back to Ralph to confirm scheduling this location for 4/2 between 1-5pm
3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.
🔧
Work Performed
4/2/26- EColon- Arrived onsite, checked in with front desk. Completed 57 inspections, archived 6 items. Inspection completed
🔍
Technician Findings
annual inspection
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
55 Pcs
https://www.ebiotrack.com/inspection.php?iid=32617
📧
Email
Completed
Mar 25, 2026
3/25 MOwens Sent email back to Ralph to confirm scheduling this location for 4/2 between 1-5pm
📅
WO-01339309 - Inspection - DD: 3/31/2026 - - Carmichaels - Centerville Clinics - Carmichaels Clinic
Apr 2, 2026 1:00pm – 5:00pm
Work Order: WO-01339309
Account: Centerville Clinics, Inc.
Customer Case Number:
Location: Centerville Clinics - Carmichaels Clinic
Address: 601 W George St, Carmichaels, PA 15320
Manufacturer:
Model #:
Serial #:
Contact Name: Martin Nigro
Contact Phone:
Contact Email: maintenance@centervillecl
Timeline
📞
Case Number:
00561226
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
26d 22h
👷
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
35d 1h
📅
Scheduled For:
2026-04-02T17:00:00.000+0000
🚗
Type:
Travel
Status:
Open
Qty:
12
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2.5, 0.5, 16
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
8d 3h
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
6m
⏱️
🏁
From:
Completed
To:
Closed
Duration in Previous:
1d 3h
📄
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
1m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1d 18h
🧾
Invoice Number:
SM-258653
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Invoice Pending
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.6 business hours
Work Details (8)
Name
Type
Status
Qty
Amount
Date
WL-03170373
Travel
Open
12
-
Apr 2, 11:11 AM
WL-03170608
Labor
Open
0.5
$0.00
Apr 2, 1:18 PM
WL-03170929
Labor
Open
2.5
$1,166.25
Apr 2, 3:15 PM
WL-03170930
Labor
Open
0.5
$0.00
Apr 2, 3:15 PM
WL-03170931
Travel
Open
16
-
Apr 2, 3:15 PM
WL-03173226
Labor
Open
9
$0.00
Apr 3, 6:59 PM
WL-03173227
Travel
Open
493
-
Apr 3, 6:59 PM
WL-03173228
Expenses
Open
1
$0.00
Apr 3, 6:59 PM