New case for Centerwell - Parkway Plaza Durham (Philips - Heartstart-HS1)
Closed
Model: Philips - Heartstart-HS1
Model Type: AED
Asset ID: 12994352
Site: CenterWell (Humana) - Centerwell - Parkway Plaza Durham
Department: CLINICDepreciation Start Date:Physical Location: HallwayDepreciation Term: yrsSerial #: A23G-03177453564994311Customer: Centerwell - Parkway Plaza Durham
Contact Email: sbell59@centerwell.com
Contact Phone: 919-381-7737
Unit: Philips - Heartstart-HS1
SN: A23G-03177453564994311
Asset ID: 12994352
Customer Notes:
Issue: Due for Service. Red X is shown and unit is chattering at them noticing an issue. They want to send a Field Tech out for service. Will need a set of new batteries for the PM. (DURA-DL123)
https://www.ebiotrack.com/equipment.php?pid=1311822
02/25/2026 LHill-rec'd call from Tammy Spencer at 919-578-3974. Scheduled repair and inspection for tomorrow 02/25 arriving around 11:15.
02/25/2026 LHill-Called 919-578-3974 for Tammy Spencer trying to schedule tech visit. Was placed on hold and then got lost in the transfer. Will try again later.
02/25/2026 LHill-spoke with Stephanie and she advised Tammy is not at this location. Call Tammy at 919-578-3974.
02/25/2026 LHill-spoke with Stephanie and she advised Tammy is not at this location. Call Tammy at 919-578-3974.
2/24 MOwens Stephanie Bell called back and said for me to call Tammy Spencer the POC for this location to schedule visit.
Tammy Spencer is POC for this location.
2/23 MOwens Called to speak to S Bell. Left a vm to call back to schedule the service visit.
2/20 MOwens Tried to call S Bell but could not leave a vm. Will send an email
2/20/26 RBerry- Updated due date based on parts. Removed delay code.
🔧Work Performed
2-26-26 CTM - Performed repair on AED by replacing battery . TESTED PASS. Notified POC Tammy Spencer of completion .
🔍Technician Findings
2-26-26 CTM - Perform repair on AED by replacing battery . Notify POC Tammy Spencer of completion .
⚠️Problem Description
Model: Philips - Heartstart-HS1
Model Type: AED
Asset ID: 12994352
Site: CenterWell (Humana) - Centerwell - Parkway Plaza Durham
Department: CLINICDepreciation Start Date:Physical Location: HallwayDepreciation Term: yrsSerial #: A23G-03177453564994311Customer: Centerwell - Parkway Plaza Durham
Contact Email: sbell59@centerwell.com
Contact Phone: 919-381-7737
Unit: Philips - Heartstart-HS1
SN: A23G-03177453564994311
Asset ID: 12994352
Customer Notes:
Issue: Due for Service. Red X is shown and unit is chattering at them noticing an issue. They want to send a Field Tech out for service. Will need a set of new batteries for the PM. (DURA-DL123)
https://www.ebiotrack.com/equipment.php?pid=1311822 https://www.ebiotrack.com/workorder.php?wo=71087
📋
Inbound from +19195783974
Completed Feb 25, 2026
02/25/2026 LHill-rec'd call from Tammy Spencer at 919-578-3974. Scheduled repair and inspection for tomorrow 02/25 arriving around 11:15.
📋
Outbound to +19195783974
Completed Feb 25, 2026
02/25/2026 LHill-Called 919-578-3974 for Tammy Spencer trying to schedule tech visit. Was placed on hold and then got lost in the transfer. Will try again later.
📋
Inbound from +18038324388
Completed Feb 25, 2026
02/25/2026 LHill-spoke with Stephanie and she advised Tammy is not at this location. Call Tammy at 919-578-3974.
📋
Outbound to +19193817737
Completed Feb 24, 2026
Stephanie Bell called back and said for me to call Tammy Spencer the POC for this location to schedule visit.
📋
Outbound to +19193817737
Completed Feb 23, 2026
Called to speak to S Bell. Left a vm to call back to schedule the service visit.
📧
Email:Centerwell - Durham AED Repair
Completed Feb 20, 2026
From: mowens@emsar.com
To: sbell59@centerwell.com
I am the scheduling coordinator for NC. I have the repair work order for the AED unit that needs new batteries. The batteries should deliver next Mon. 2/23. Can we schedule the visit on 2/26 to complete the repair? I am also seeing that the annual equipment inspection needs to be completed on all the tagged medical equipment as well. Can we schedule this as well on 2/26 with arrival between 8-9am?
ThanksMelissa OwensAccount Service C
📋
Outbound to +19193817737
Completed Feb 20, 2026
Tried to call S Bell but could not leave a vm.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 19, 2026
To: sbell59@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339343Location: Centerwell - DurhamAddress: 3500 North Roxboro St. Suite 1B Durham, NC 27704Device: Problem Description: Model: Philips - Heartstart-HS1
Model Type: AED
Asset ID: 1299
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: sbell59@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339343Location: Centerwell - DurhamAddress: 3500 North Roxboro St. Suite 1B Durham, NC 27704Device: Problem Description: Model: Philips - Heartstart-HS1
Model Type: AED
Asset ID: 1299
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: sbell59@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339343Location: Centerwell - DurhamAddress: 3500 North Roxboro St. Suite 1B Durham, NC 27704Device: Problem Description: Model: Philips - Heartstart-HS1
Model Type: AED
Asset ID: 1299
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: sbell59@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339343Location: Centerwell - DurhamAddress: 3500 North Roxboro St. Suite 1B Durham, NC 27704Device: Problem Description: Model: Philips - Heartstart-HS1
Model Type: AED
Asset ID: 1299
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: sbell59@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339343Location: Centerwell - DurhamAddress: 3500 North Roxboro St. Suite 1B Durham, NC 27704Device: Problem Description: Model: Philips - Heartstart-HS1
Model Type: AED
Asset ID: 1299
Work Order: WO-01339343
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - Durham
Address: 3500 North Roxboro St. Suite 1B, Durham, NC 27704
Manufacturer:
Model #:
Serial #:
Contact Name: Tammy Spencer
Contact Phone: 919-578-3974
Contact Email: sbell59@centerwell.com
Due D
Timeline
📞
Case Linked Jan 22, 10:13 AM
Case Number:00561300
Subject:New case for Centerwell - Parkway Plaza Durham (Philips - Heartstart-HS1)
Status:Closed
📋
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3
Work Order Created Jan 22, 12:04 PM
Work Order Created → Parts Requested → Status: Awaiting Parts