Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339354 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Mission Pharmacal Company — 38505 Interstate 10 W, Boerne TX, 78006

Jan 22, 2026 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (32 biz days early)
Active: 37 biz days
🕐 Clock stopped: Canceled (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Assigned
Jan 22 → Mar 17, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 22, 2026 Canceled: Mar 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Mar 17 Assigned ▶ Running 37 37
Mar 17 → Mar 17 Entered ▶ Running 0 37
Dispatch 0.0d
Coordinators 37.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
37.7 days
Over SLA
Created: Jan 22, 2026 Due: Apr 30, 2026 Completed: Mar 17, 2026 (44 days early)
📅
37.7 days Total Age
⏱️
37.7d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
37.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561361
6008300398
Closed
28R SYS-GC-7890-E Contract ends 06/14/2026 repair included PM G3440B CN15163150 Agilent 7890B Series GC Custom G4556-64014 HT15080003 111 Vial Model Tray G4513A CN15070071 7693A Autoinjector G4514A CN15020073 7693A Tray, 150 Vial G4557A CN15040039 7697A Headspace Sampler, 111 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Jessica Summers
Owner
Leona Coonrod
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339354 (current) Canceled
Preventive Maintenance
Created: Jan 22, 2026
Behind Schedule - Needs Attention
Canceled • 206 days old
🚨
Primary Delay 37.7 days stuck in "Assigned"
⏱️
Total Delay 37.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
37.7d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/17/26 lcoonrod Cancelling WO per email from Nick/Agilent: I wanted to notify that we pulled SO 6008300398 back to Agilent, Please assign to Jose Gutierrez ARP to site is 23 miles. Zone 1
⚠️ Problem Description
28R SYS-GC-7890-E Contract ends 06/14/2026 repair included PM G3440B CN15163150 Agilent 7890B Series GC Custom G4556-64014 HT15080003 111 Vial Model Tray G4513A CN15070071 7693A Autoinjector G4514A CN15020073 7693A Tray, 150 Vial G4557A CN15040039 7697A Headspace Sampler, 111 Vial
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
APR 2026 GC PM

Timeline

📞
Case Linked Jan 22, 11:59 AM
Case Number: 00561361
Subject: 6008300398
Status: Closed
📋
▶
3 Work Order Created Jan 22, 1:02 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0h8Y00000JjDuFQAV, Jose Gutierrez
🚨 38.0 business days
🆕
Status: Entered by Leona Coonrod Mar 17, 11:57 AM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 53d 21h, 0m

Bottlenecks

Assigned
Duration: 37.7 business days (threshold: 4.0 business hours)
Exceeded by 37.2 business days

🔗 Related Artifacts

📞
Case 00561361
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 22, 1:02 PM
Invoice #
N/A

Details