we received replacement parts for a broken connex machine we had and the clip to hold the connex on the rolling cart is missing. When I shipped the broken parts back I also shipped the clip because it was not holding the device anymore can you ship me the clip that holds the connex to the rolling cart?
3/12/26 DPatton - Error message below when trying to invoice. (Needs Serviced On & Closed on dates)
🔧Work Performed
parts ordered and shipped to site
🔍Technician Findings
parts ordered and shipped to site
⚠️Problem Description
we received replacement parts for a broken connex machine we had and the clip to hold the connex on the rolling cart is missing. When I shipped the broken parts back I also shipped the clip because it was not holding the device anymore can you ship me the clip that holds the connex to the rolling cart? https://www.ebiotrack.com/workorder.php?wo=71093
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 26, 2026
To: holly.handlon@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339365Location: Oak Street Health - Cherry Hill, MIAddress: 27155 Cherry Hill Rd Inkster, MI 48141Device: Problem Description: we received replacement parts for a broken con
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 19, 2026
To: holly.handlon@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339365Location: Oak Street Health - Cherry Hill, MIAddress: 27155 Cherry Hill Rd Inkster, MI 48141Device: Problem Description: we received replacement parts for a broken con
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: holly.handlon@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339365Location: Oak Street Health - Cherry Hill, MIAddress: 27155 Cherry Hill Rd Inkster, MI 48141Device: Problem Description: we received replacement parts for a broken con
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: holly.handlon@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339365Location: Oak Street Health - Cherry Hill, MIAddress: 27155 Cherry Hill Rd Inkster, MI 48141Device: Problem Description: we received replacement parts for a broken con
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: holly.handlon@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339365Location: Oak Street Health - Cherry Hill, MIAddress: 27155 Cherry Hill Rd Inkster, MI 48141Device: Problem Description: we received replacement parts for a broken con
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: holly.handlon@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339365Location: Oak Street Health - Cherry Hill, MIAddress: 27155 Cherry Hill Rd Inkster, MI 48141Device: Problem Description: we received replacement parts for a broken con
Timeline
📞
Case Linked Jan 22, 12:46 PM
Case Number:00561382
Subject:L2 review - HCP
Status:Closed
📋
▶
3
Work Order Created Jan 22, 1:39 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00088877
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:3m
🚨21.0 business days
⏱️
Labor Added Feb 20, 10:41 AM
Type:Labor
Status:Open
Qty:0.016666666666667
⚠️7.0 business days
🔩
▶
2
2x Parts Added Mar 2, 9:27 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by John Rolston
From:Awaiting Parts
To:L2 Review
Duration in Previous:38d 19h
⏳4.0 business days
👷
▶
2
Technician Assigned Mar 5, 10:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From:L2 Review
To:Assigned
Duration in Previous:3d 1h
👀
Status: L2 Review by Gavin PooleMar 5, 11:02 AM
From:Assigned
To:L2 Review
Duration in Previous:12m
⏳4.0 business days
🏁
Status: Closed by Gavin PooleMar 10, 10:31 AM
From:L2 Review
To:Closed
Duration in Previous:4d 22h
⏳3.0 business days
👀
Status: L2 Review by Diane PattonMar 12, 12:02 PM
From:Closed
To:L2 Review
Duration in Previous:2d 1h
✔️
Status: Completed by Gavin PooleMar 12, 1:30 PM
From:L2 Review, Completed
To:Completed, Closed
Duration in Previous:1h 27m, 0m
📄
Status: Ready to Bill by Diane PattonMar 12, 4:55 PM
From:Closed
To:Ready to Bill
Duration in Previous:3h 24m
🚨14.9 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:20d 0h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Awaiting Parts
Duration: 26.7 business days (threshold: 3.0 business days)
Exceeded by 23.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 14.4 business days (threshold: 1.0 business days)