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WO-01339373 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 City of Fort Worth - Water Dept - Rolling Hills Water Treatment — 2600 SE Loop 820, FORT WORTH TX, 76140

Jan 22, 2026 → Mar 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (28 biz days early)
Active: 41 biz days
🕐 Clock stopped: Canceled (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Jan 22 → Feb 16, 2026
16 business days (counted)
Running total: 16 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 23, 2026
25 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 22, 2026 Canceled: Mar 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Feb 16 Assigned ▶ Running 16 16
Feb 16 → Mar 23 Scheduled ▶ Running 25 41
Mar 23 → Mar 23 Entered ▶ Running 0 41
Dispatch 0.0d
Coordinators 41.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
41.6 days
Over SLA
Created: Jan 22, 2026 Due: Apr 30, 2026 Completed: Mar 23, 2026 (38 days early)
📅
41.6 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
39.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561432
6008302485
Closed
28R SYS-GM-77TZ Contract ends 12/31/2026 repair included PM G4513A CN18320227 7693A Autoinjector G3440B US15063022 Agilent 7890B Series GC Custom G7038A US1506L417 5977A Inert MSD EI Turbo Pump G4514A CN15050067 7693A Tray, 150 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Thomas Harrell
Owner
Leona Coonrod
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339373 (current) Canceled
Preventive Maintenance
Created: Jan 22, 2026
Behind Schedule - Needs Attention
Canceled • 206 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 39.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
16.6d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/23/26 lcoonrod per email from location, This MSD is not in service, it was replaced in February. Per Maria, return to Agilent.

02/16 Left voicemail offering date 04/07 M.D.


Please assign to Maria Davis ARP to site is 84 miles. Zone 2

⚠️ Problem Description
28R SYS-GM-77TZ Contract ends 12/31/2026 repair included PM G4513A CN18320227 7693A Autoinjector G3440B US15063022 Agilent 7890B Series GC Custom G7038A US1506L417 5977A Inert MSD EI Turbo Pump G4514A CN15050067 7693A Tray, 150 Vial
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
APR 2026

Timeline

📞
▶
4 Case Linked Jan 22, 2:09 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01339373
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 11:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-04-07T15:00:00.000+0000
🚨 25.0 business days
🆕
Status: Entered by Leona Coonrod Mar 23, 11:29 AM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 34d 22h, 0m

Bottlenecks

Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)
Exceeded by 16.1 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days

🔗 Related Artifacts

📞
Case 00561432
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 22, 2:10 PM
Invoice #
N/A

Details