04/14 Backorder part was shipped, SO is closed in mService. Unproductive 2 system that they don't communicate with each other. Double work. MD
04/13 Part is still backorder. SO CAN'T be closed in mService until part is shipped..MD
4.10.26 hshaw - moved WO to BR, waiting for mService to close. TBA $934.00
04/09 Google map was used to calculate zone. MD. Arrival 09:10 and got busy doing safety and signing documents. Part 0905-1175 is back order.MD
Please assign to Maria Davis ARP to site is 86 miles. Zone 2
🔧Work Performed
04/09/2026 LC 1260 PM was completed per Agilent. System was flushed with H2O, parts were replaced, system was prime and Leak/Pressure tests passed. VWD tests passed too. Data acquisition is Chromeleon and work laptop was used to rin tests in LAB Advisor, after LC communicates with Chromeleon and customer will run PQ.
⚠️Problem Description
28R
SYS-LC-1260
Contract ends 12/31/2026 repair included
PM
PM only - customer supplies the UV lamp
G1316A
DEACN18423 1260 Thermostatted Column Compartment
G1311B
DEAB706706 1260 Quaternary Pump
G1314C
DEAAV00861 1260 Variable Wavelength Detector VL+
G1329B
DEAAC41077 1260 Standard Autosampler
Work Order: WO-01339382
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008299427
Location: Ampharmco
Address: 1401 Joel East Rd, Fort Worth, TX 76140
Manufacturer:
Model #: SYS-LC-1260
Serial #: S-AMPH-LC-103934-21494
Contact Name: jacquelyn heim
Contact Phone: 8172936363
Contact Email:
Timeline
📞
▶
4
Case Linked Jan 22, 2:29 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01339382
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
🚨34.0 business days
🗓️
▶
2
Status: Scheduled Mar 11, 2:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2026-04-09T14:00:00.000+0000
🚨22.0 business days
🔧
Status: Tech On Site by Maria DavisApr 9, 11:19 AM
From:Scheduled
To:Tech On Site
Duration in Previous:28d 20h
⏱️
6x Labor Added Apr 9, 11:09 PM
Type:Labor, Travel, Parts
Status:Open
Qty:4, 3, 89, 85, 1
🔩
4x Parts Added Apr 9, 11:28 PM
Type:Parts
Status:Open
Qty:1
✔️
▶
2
Status: Completed Apr 9, 11:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:4m
💵
Status: Billing Review by Hannah ShawApr 10, 10:27 AM
From:Closed
To:Billing Review
Duration in Previous:10h 41m
⏳3.0 business days
🏁
Status: Closed by Maria DavisApr 14, 10:11 AM
From:Billing Review
To:Closed
Duration in Previous:3d 23h
📄
Status: Ready to Bill by Hannah ShawApr 14, 5:06 PM
From:Closed
To:Ready to Bill
Duration in Previous:6h 54m
⚠️7.9 business days
📨
Status: Invoice Pending by Hannah ShawApr 23, 4:23 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 23h
🧾
▶
2
Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:10m
Bottlenecks
Assigned
Duration: 33.6 business days (threshold: 4.0 business hours)
Exceeded by 33.1 business days
Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)