Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Presbyterian Hosp — 3737 Market St, 4th Floor, Philadelphia PA, 19104
Jan 22, 2026 → Apr 15, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 22 → Jan 22 | Created | ▶ Running | 0 | 0 / 4 |
| Jan 22 → Jan 22 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 22 → Jan 26 | Assigned | ▶ Running | 2 | 2 / 4 |
| Jan 26 → Feb 2 | Scheduled | ▶ Running | 5 | 7 / 4 |
| Feb 2 → Feb 2 | Reschedule | ▶ Running | 0 | 7 / 4 |
| Feb 2 → Feb 2 | Assigned | ▶ Running | 0 | 7 / 4 |
| Feb 2 → Feb 4 | Scheduled | ▶ Running | 2 | 9 / 4 |
| Feb 4 → Feb 4 | Tech On Site | ▶ Running | 0 | 9 / 4 |
| Feb 4 → Mar 24 | Awaiting Parts | ⏸ Paused | 33 | — |
| Mar 24 → Mar 25 | Reschedule | ▶ Running | 1 | 10 / 4 |
| Mar 25 → Apr 2 | Completed | ▶ Running | 6 | 16 / 4 |
| Apr 2 → Apr 14 | Awaiting Parts | ⏸ Paused | 8 | — |
4/13/26 SReich - Per the revised SR: 4/13/26 Revised: Customer declined continuing service. Please close your work order and bill Midmark for completed service. Sent chatter to technician and scheduling team.
4/9/26 RBerry- Chattered: @Mark Franks @Michael Harris I see that this WO was moved from service to awaiting parts. Were parts ordered through Midmark? @Robert Ingraham
4/1 RI - Email sent to tech to see if this can be closed.
3/24/26 RBerry- Midmark emailed on 3/23 stating: Hello, EMSAR,
Please provide an update on this SR. Your dashboard shows Awaiting Parts, but we don’t have parts on our end. I don’t see where EMSAR tech called into Midmark Tech Service about needing parts. If the repair is complete, send your invoice and completed Service Request Authorization form to serviceinvoices@midmark.com
If the repair is not complete, provide the current status and any issues preventing completion.
If you need anything from Midmark to proceed, please let us know.
If technical assistance is needed, contact:
Medical:
844-856-1230
Per MFranks: I'm following up on this request with the technician. I'll provide an update once I have spoken to him.
Sent email to MFranks stating: @Mark Franks Do you have an update on this WO? I do not see anything in the tech notes indicating that parts were ordered through Midmark, and Midmark has advised that they are not shipping parts (see below). I have placed the WO into reschedule status, but I need to confirm whether a return visit is required or if the repair has already been completed.
Placed WO into reschedule status.
2/2 MOwens Spoke to Nicole and told her the tech will not make it onsite before they close at 4pm. Rescheduled for Wed. 2/4 from 1:30-3:30pm.
1/26 MOwens Nicole Sherwood called back and requested the visit for 2/2 with arrival around 3pm based on the schedule for the Dept the chair is in. I told her 2/2 will work to schedule.
1/26 MOwens Called and spoke to Nicole Sherwood. She is going to check with the dept the chair is in what days work to schedule the repair visit. She will call back to schedule.
1/22 MOwens Called to speak Nicole Sherwood. Left a vm for her to call back to schedule the repair visit.
1/22/26 SReich - Spoke to Nicole, gave her the WO # and told her someone would be reach to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03091751 | Labor | Open | 1.4833333333333 | $0.00 | Feb 4, 5:47 PM |
| WL-03091752 | Labor | Open | 1.45 | $165.00 | Feb 4, 5:47 PM |
| WL-03091753 | Labor | Open | 1.6666666666667 | $0.00 | Feb 4, 5:47 PM |
| WL-03091839 | Travel | Open | 64 | $110.00 | Feb 4, 6:03 PM |
| WL-03091840 | Travel | Open | 64 | $0.00 | Feb 4, 6:03 PM |
| WL-03091841 | Expenses | Open | 1 | $0.00 | Feb 4, 6:03 PM |
| WL-03091842 | Expenses | Open | 1 | $0.00 | Feb 4, 6:03 PM |
| WL-03091843 | Expenses | Open | 1 | $0.00 | Feb 4, 6:03 PM |
| WL-03091844 | Expenses | Open | 1 | $0.00 | Feb 4, 6:03 PM |
| WL-03186643 | Labor | Open | 0.25 | $0.00 | Apr 15, 8:11 AM |