Travel Zone 2
PROBLEM SUMMARY
NWD SN 0621p195 scale calibration total of 3 scales.
ADDITIONAL NOTES
Please contact mobile number. POC is unavailable on Fridays. If part(s) are identified after speaking with Midmark Tech
Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark
immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
1-26 Mburris called set appt w/ Madelyn 2-2 /tech is out of town helping in CO
1/22/26 RBerry- Called site to schedule. No answer. Could not leave message. See logged call on WO-01339389
01/22/2026 SRobinson- Called Madelyn Retchless, (360) 635-5302. Call range contiuously. Disconnected to send email to madelyn.cerdena@pacificnwvets.com with the WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
Verified all three scales calibration with 10lb, 25lb, 50lb, 100lb, 125lb, 135lb weight.
🔍Technician Findings
Customer is doing a pharmaceutical study and needs verification of scale calibration.
⚠️Problem Description
Travel Zone 2
PROBLEM SUMMARY
NWD SN 0621p195 scale calibration total of 3 scales.
ADDITIONAL NOTES
Please contact mobile number. POC is unavailable on Fridays. If part(s) are identified after speaking with Midmark Tech
Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark
immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
📄Description
Midmark Platform Scale 110-3100-00 (Carthage)
📋
Outbound to +13606355302
Completed Jan 22, 2026
1/22/26 RBerry- Called site to schedule. No answer. Could not leave message. See logged call on WO-01339389
📧
Email: Midmark Scales Repair - WO-01339389
Completed Jan 22, 2026
To: madelyn.cerdena@pacificnwvets.com
CC:
BCC:
Attachment: --none--
Subject: Midmark Scales Repair - WO-01339389
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your two Midmark Scales and a work order has been created. That work order number is WO-01339389, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if you have a
📋
Outbound to +13606355302
Completed Jan 22, 2026
01/22/2026 SRobinson- Called Madelyn Retchless, (360) 635-5302. Call range contiuously. Disconnected to send email to madelyn.cerdena@pacificnwvets.com with the WO# and advising a coordinator will be reaching out to schedule.
📅
WO-01339389 - Repair - 110-3100-00 - VANCOUVER - PACWEST VET EMERG & REFERRAL C
Feb 2, 2026 12:00pm – 2:00pm
Work Order: WO-01339389
Account: MIDMARK
Customer Case Number: SR 1522156
Location: PACWEST VET EMERG & REFERRAL C
Address: 815 SE 160TH AVE, VANCOUVER, WA 98683
Manufacturer: Midmark
Model #: 110-3100-00
Serial #: 0621p195
Contact Name: Madelyn Retchless
Contact Phone: 13606355302
Contact Email: ma
PDF
00561376 SRA
Jan 22, 2026
PDF
00561376 SRA Pacwest Vet
Feb 2, 2026
Timeline
📞
Case Linked Jan 22, 12:41 PM
Case Number:00561376
Subject:Repair
Status:Closed
📋
Work Order Created Jan 22, 2:49 PM
Work Order:WO-01339389
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonJan 22, 3:05 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:16m
👷
▶
2
Status: Assigned Jan 22, 4:07 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Jason Morris
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 26, 11:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-02T18:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Jason MorrisFeb 2, 12:54 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 1h
⏱️
▶
2
Labor Added Feb 2, 1:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:57m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 4, 2:41 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Feb 5, 2:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.0 business days
🧾
Invoice Created Feb 9, 11:20 AM
Invoice Number:SM-253096
Bottlenecks
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)