Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 10 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 22, 2026
Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 22 → Jan 22
Created
▶ Running
0
0
Jan 22 → Jan 26
Ready for Scheduling
▶ Running
2
2
Jan 26 → Feb 5
Assigned
▶ Running
8
10
Feb 5 → Feb 16
Scheduled
▶ Running
6
16
Feb 16 → Feb 16
Tech On Site
▶ Running
0
16
Coordinators Over SLA
Created: Jan 22, 2026
Due: Feb 23, 2026
Completed: Feb 16, 2026 (7 days early)
⏱️
8.3d in Assigned
Longest Stage
🔄
7 transitions
Status Changes
⚠️
14.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00561201
no contact sent Dylan and Scott a chatter 1/22 eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32599
🚨
Primary Delay
8.3 days stuck in "Assigned"
⏱️
Total Delay
14.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.5d
/ 1.0d SLA
Scheduled
6.4d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (3)
💬 Chatter (1)
📅 Events (1)
🔒
Internal CSA Notes
2/5 MOwens Called and spoke to Leanne Harte. She said that Monday 2/16 from 12-2pm works to schedule the visit for this location.
1/26 MOwens Called to speak to Rebecca but the office was closed. Sent email to Rebecca asking for count of equipment and days during the week that work the best to schedule the visit.
🔧
Work Performed
2-16-26 CTM - Performed Initial Inspection on all medical equipment located .Total of 34 pieces of medical equipment inspected. ALL PASS. Notified POC Leanne Harte of findings and completion .
🔍
Technician Findings
2-16-26 CTM - Perform Initial Inspection on all medical equipment located . Notify POC Leanne Harte of findings and completion .
⚠️
Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32599
📋
Outbound to +19103157688
Completed
Feb 5, 2026
Called and spoke to Leanne Harte. She said that Monday 2/16 from 12-2pm works to schedule the visit for this location.
📧
Email:Sanford Dermatology Initial Equipment Inspection
Completed
Jan 26, 2026
📋
Outbound to +19197757926
Completed
Jan 26, 2026
Called to speak to Rebecca but the office was closed.
Feb 4, 2026 9:00am
@Melissa Owens
Hey Melissa,
Can you email Rebecca to schedule this and the other two for this account: WO-01339282 and WO-01339271?
Please CC: leanne@sanforddermatology.com
📅
WO-01339401 - Inspection - Sanford - Sanford Dermatology
Feb 16, 2026 11:30am – 1:00pm
Work Order: WO-01339401
Account: Sanford Dermatology
Customer Case Number:
Location: Sanford Dermatology
Address: 1911 km Wicker Memorial drive, Sanford, NC 27330
Manufacturer:
Model #:
Serial #:
Contact Name: Leanne Harte
Contact Phone: 910-315-7688
Contact Email: leanne@sanforddermat
Timeline
📞
Case Number:
00561201
Subject:
no contact sent Dylan and Scott a chatter 1/22 eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
4d 1h
🗓️
📅
Scheduled For:
2026-02-16T14:00:00.000+0000
📅
Scheduled For:
2026-02-16T17:00:00.000+0000
📅
Scheduled For:
2026-02-16T16:30:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
10d 18h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
0.5, 21
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
3h 20m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-254319
Bottlenecks
Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 8.3 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Christopher Morning
Scheduled
Feb 16, 11:30 AM
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03106928
Labor
Open
0.5
$0.00
Feb 16, 10:27 AM
WL-03106929
Travel
Open
21
-
Feb 16, 10:27 AM
WL-03107300
Labor
Open
3.5
$2,295.00
Feb 16, 1:41 PM