Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339406 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Mann Vet Clinic — 5110 Cheshire Rd, Galena OH, 43021

Jan 22, 2026 → Feb 6, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (6 biz days late)
Active: 10 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jan 22 → Jan 23, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 23 → Jan 27, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 27 → Feb 6, 2026
8 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 10 of 4 biz days used
Created: Jan 22, 2026 Completed: Feb 7, 2026
Business Days Used 10 / 4
0 4d budget +6d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0 / 4
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0 / 4
Jan 22 → Jan 22 Assigned ▶ Running 0 0 / 4
Jan 22 → Jan 23 Awaiting Parts - Customer ⏸ Paused 1 —
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 4
Jan 23 → Jan 23 Entered ▶ Running 0 0 / 4
Jan 23 → Jan 27 Assigned ▶ Running 2 2 / 4
Jan 27 → Feb 6 Scheduled ▶ Running 8 10 / 4
Feb 6 → Feb 7 Tech On Site ▶ Running 0 10 / 4
Dispatch 0.0d
Material Management 1.4d
Coordinators 11.4d
Field Work 0.9d
Billing 13.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
11.4 days
Over SLA
Field Work
0.9 days
Billing
13.1 days
Over SLA
Created: Jan 22, 2026 Due: Feb 6, 2026 Completed: Feb 7, 2026 (on time)
📅
11.5 days Total Age
⏱️
11.6d in Billing Review Longest Stage
🔄
11 transitions Status Changes
⚠️
20.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00561239
Maintenance
Closed
Zone 2 Dispatch Type Maintenance Email hayley.king@svp.vet PROBLEM SUMMARY PM NWD 2nd of 3 ADDITIONAL NOTES PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Medium
Origin
Web
Reason
New Case
Contact
Hayley King
Owner
Kimberly Hardison
Created
Jan 22, 2026
Work Orders from this Case (2)
WO-01339402 Invoiced
Preventive Maintenance • Jordan Moceri
Created: Jan 22, 2026 • Closed: Feb 6, 2026
WO-01339406 (current) Invoiced
Preventive Maintenance • Jordan Moceri
Created: Jan 22, 2026 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 11.6 days stuck in "Billing Review"
⏱️
Total Delay 20.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Assigned
2.3d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
11.6d / 2.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27 JJ: Serial # Updated, pls bill

2/11/26 NSuarez Serial # needs to be updated chattered Kimberly.

1/27/2026 CRamen spoke to Hayley and she requested Friday 2/6/2026 with tech arrival between 8-10am. Call logged on WO-01339402


integration log marked "bad" is resolved.


1/23/2026 CRamen left a vm 614-257-7806 to return call to schedule for Tuesday 1/27/2026 with tech arrival between 8-10am. Call logged on WO-01339402. Schedule with WO-01339406. Logged email. Placeholder set


01/23/2026 Emartin

Order No: 750717


Customer PO No: SR1524166


Customer: Midmark No Charge


Service Request NO: 1524166


  


Ship To Name: Mann Veterinary Clinic


Ship To Address: 5110 Cheshire Rd    


Ship To City/State: Galena, OH 43021-9719


Waybill (Tracking #): 1ZE444250371437804


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 23-JAN-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


LINE NO: 2.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE


1/26/2026 Sramen - integration log marked "bad" is resolved.

1/22/2026 CRamen assigned to JMoceri and placed into APC

🔧 Work Performed
performed pm per midmark specs
🔍 Technician Findings
annual pm
⚠️ Problem Description
Zone 2 Dispatch Type Maintenance Email hayley.king@svp.vet PROBLEM SUMMARY PM NWD 2nd of 3 ADDITIONAL NOTES PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Jan 22, 6:42 AM
Case Number: 00561239
Subject: Maintenance
Status: Closed
📋
▶
2 Work Order Created Jan 22, 3:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 22, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 35m, 0m
📅
Status: Ready for Scheduling by Erin Martin Jan 23, 2:20 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 22h 28m
🆕
▶
2 Status: Entered Jan 23, 4:23 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Jan 27, 12:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-06T15:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Jordan Moceri Feb 6, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 23h
⏱️
▶
2 Labor Added Feb 6, 11:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 18m, 0m
⏳ 3.1 business days
💵
Status: Billing Review by Nancy Suarez Feb 11, 2:04 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 14h
🚨 12.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 27, 3:25 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 16d 1h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Mar 2, 4:21 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255376

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00561239
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Feb 6, 10:00 AM
Created
Jan 22, 3:13 PM
Invoice #
SM-255376

Work Details (1)

Name Type Status Qty Amount Date
WL-03096401 Labor Open 1.3166666666667 $240.00 Feb 6, 11:14 PM

Details