1/30 MOwens Courtney called back and this is scheduled for 2/3 arrival between 9-10am.
1/30 MOwens Called to speak to Kristen Vance. Left a vm for her to call back to schedule the repair visit.
1/27 MOwens Called to speak to Courtney Bender. Left a vm for her to call back to schedule the repair visit.
1/23 MOwens Called to speak to Courtney Bender. Left a vm for her to call back to schedule the service visit next week.
Courtney Bender at 610-451-5365
1/22 MOwens Called to speak to Kristen Vance but had to leave a vm for her to call back.
🔧Work Performed
The centrifuge was plugged in, turned on and the start button was pressed after the timer was set. the unit ran for 10 minutes as programed by the timer. the unit was function checked.
🔍Technician Findings
Vet tech states the centrifuge "does not work at all"
⚠️Problem Description
Centrifuge not working need tech
LW Scientific
E8 Centrifuge
Centirfuge
Asset ID#: 13327903
S/N: 000042600
Clinic Lab
https://www.ebiotrack.com/workorder.php?wo=71459
📋
Inbound from +14436179836
Completed Jan 30, 2026
Courtney called back and this is scheduled for 2/3 arrival between 9-10am.
📋
Outbound to +14435048842
Completed Jan 30, 2026
Called to speak to Kristen Vance. Left a vm for her to call back to schedule the repair visit.
📋
Outbound to +16104515365
Completed Jan 27, 2026
Called to speak to Courtney Bender. Left a vm for her to call back to schedule the repair visit.
📋
Outbound to +16104515365
Completed Jan 23, 2026
Called to speak to Courtney Bender. Left a vm for her to call back to schedule the service visit next week.
📋
Outbound to +14435048842
Completed Jan 22, 2026
Called to speak to Kristen Vance but had to leave a vm for her to call back.
Feb 5, 2026 7:02pm
hi @Derek Reynolds Can we get an SO# for this request please? Thank you!!
📅
WO-01339413 - Virtual Tech - Field Repair - Bel Air - Homeward Bound Veterinary - Main Street
Feb 3, 2026 10:00am – 11:00am
Work Order: WO-01339413
Account: Modern Animal Hospital
Customer Case Number:
Location: Homeward Bound Veterinary - Main Street
Address: 319 S Main St, Bel Air, MD 21014
Manufacturer:
Model #:
Serial #:
Contact Name: Kristen Vance
Contact Phone: (443) 504-8842
Contact Email: krvdvm@gma
Case #00561411 –
Status: Closed | Priority: High
Centrifuge not working need tech
LW Scientific
E8 Centrifuge
Centirfuge
Asset ID#: 13327903
S/N: 000042600
Clinic Lab
📧Your Case Is Created Successfully [ ref:!00DA0093zU.!500VU0khtN4:ref ]Jan 22, 2026 1:52pm
From: virtualtech@emsar.com
Hi,
Your case number: 00561411 has been created successfully,
Description
Centrifuge not working need tech
LW Scientific
E8 Centrifuge
Centirfuge
Asset ID#: 13327903
S/N: 000042600
Clinic Lab
Thanks & Regards,
EMSAR Support Team
ref:!00DA0093zU.!500VU0khtN4:ref
Timeline
📞
Case Linked Jan 22, 1:45 PM
Case Number:00561411
Subject:
Status:Closed
📋
▶
2
Work Order Created Jan 22, 3:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 22, 3:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Michael Harris
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Jan 30, 3:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-03T16:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Michael HarrisFeb 3, 12:29 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 21h
⏱️
2x Labor Added Feb 3, 9:11 PM
Type:Labor
Status:Open
Qty:0.16666666666667, 0.95
🚗
▶
3
Travel Added Feb 3, 9:26 PM
Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Michael Harris
From:Tech On Site
To:Completed
Duration in Previous:8h 57m
🏁
Status: Closed by Michael Harris
From:Completed
To:Closed
Duration in Previous:1m
⏳3.3 business days
📄
Status: Ready to Bill by Diane PattonFeb 6, 8:57 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 11h
🚨18.0 business days
📨
Status: Invoice Pending by Diane PattonMar 4, 1:46 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 4h
💰
Status: Invoiced by Diane PattonMar 4, 1:52 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number:SM-255587
Bottlenecks
Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 18.0 business days (threshold: 1.0 business days)