Travel Zone 1
PROBLEM SUMMARY
WD water leaks
ADDITIONAL NOTES
Clinic is Located on the West side of the building. If you have any questions, call the clinic. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
1/26 KKelch called Elisa to schedule for 2/3 between 9 and 11 am. Customer confirmed. Unit is located at Suite 102, go to the west side of the building. There is another vet clinic on the east side so please make sure to enter from the west.
1/23 KKelch waiting for tracking to update prior to scheduling
1/23 KHardison: No ETA. Updated due date.
Ship To Name: Vet Dentistry and Oral Surg of NM
Ship To Address: 5971 Jefferson St NE Ste 102
Ship To City/State: Albuquerque, NM 87109-3413
Waybill (Tracking #): 1ZE444250372966731
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 002-10880-00 SERIAL #: DESCRIPTION: M11-05X DOOR & DAM GASKET KIT
01/22/2026 SRobinson- Called Elisa Patterson, 5054710747. Waited on hold for a long period of time then disconnected the call to send email.
🔧Work Performed
door seal replaced and test cycle completed successfully
🔍Technician Findings
door gasket rippled
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
WD water leaks
ADDITIONAL NOTES
Clinic is Located on the West side of the building. If you have any questions, call the clinic. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email: Tracking for SR 1525278
Completed Jan 26, 2026
To: epatterson@vetdentistrynm.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Tracking for SR 1525278
Body:
Good morning Elisa,
Here is the tracking info for your parts: 1ZE444250372966731
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this commun
📋
Outbound to +15054710747
Completed Jan 26, 2026
1/26 KKelch called Elisa to schedule for 2/3 between 9 and 11 am. Customer confirmed.
📧
Email: Midmark M11 Repair - WO-01339418
Completed Jan 22, 2026
To: epatterson@vetdentistrynm.com
CC:
BCC:
Attachment: --none--
Subject: Midmark M11 Repair - WO-01339418
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your M11 Autoclave (SN V2775998) and a work order has been created. That work order number is WO-01339418, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if you have
📋
Outbound to +15054710747
Completed Jan 22, 2026
01/22/2026 SRobinson- Called Elisa Patterson, 5054710747. Waited on hold for a long period of time then disconnected the call to send email.
📅
WO-01339418 - Repair - M11 (Series) - Albuquerque - Vet Dentistry and Oral Surg of NM
Feb 3, 2026 11:00am – 1:00pm
Work Order: WO-01339418
Account: MIDMARK
Customer Case Number: SR 1525278
Location: Vet Dentistry and Oral Surg of NM
Address: 5971 Jefferson St NE, Ste 102, Albuquerque, NM 87109-3413
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2775998
Contact Name: Elisa Patterson
Contact Phone: 50
PDF
00561390 SRA
Jan 22, 2026
PDF
00561390 SRA SIGNED
Feb 3, 2026
Timeline
📞
Case Linked Jan 22, 1:05 PM
Case Number:00561390
Subject:Repair
Status:Closed
📋
Work Order Created Jan 22, 3:37 PM
Work Order:WO-01339418
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonJan 22, 3:54 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:17m
👷
▶
2
Status: Assigned Jan 23, 9:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Andrew Przybyla
📅
Status: Ready for Scheduling by Kimberly HardisonJan 23, 11:39 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:2h 34m
👷
▶
2
Technician Assigned Jan 23, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:18m
⏳2.0 business days
👷
Technician Assigned by Kaitlyn KelchJan 26, 11:31 AM
Technician:Tyler Bollman
📅
▶
2
Dispatch Scheduled Jan 26, 11:46 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:2d 23h
💵
Expenses Added Jan 26, 12:22 PM
Type:Expenses
Status:Open
Qty:1
⚠️7.0 business days
🔧
Status: Tech On Site by Tyler BollmanFeb 3, 10:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 22h
⏱️
▶
2
3x Labor Added Feb 3, 12:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site
To:Completed
Duration in Previous:1h 29m
💵
▶
2
2x Expenses Added Feb 3, 12:12 PM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Tyler Bollman
From:Completed
To:Closed
Duration in Previous:12m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 5, 4:40 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 4h
📨
▶
2
Status: Invoice Pending Feb 6, 1:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Feb 6, 8:14 PM
Invoice Number:SM-253369
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)